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What is the process for canceling my Optus Prepaid plan?

Asked 4 months ago
To cancel an Optus Prepaid plan, the process is quite straightforward. First, it is essential to understand that Optus Prepaid plans do not typically require a formal cancellation process because they operate on a pay-as-you-go basis. You can simply stop using the service, and there will be no ongoing charges after your credit expires. If you have a specific reason for cancellation, such as transferring to another provider, you may want to ensure that you have noted down any important data and information associated with your Prepaid account, including your phone number. If you are considering porting your number to a new provider, the process may involve contacting that provider directly to initiate the porting request. They will take care of the necessary steps to transfer your number. It is also advisable to check the current Optus website for any updates or additional details regarding your account and to view your options. This way, you can make sure you are informed about any changes that may have occurred since the time of your inquiry.
Answered Jul 21st 2025

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