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What is the process for initiating a new electricity service with Ontario Hydro?

Asked 4 months ago
Initiating a new electricity service with Ontario Hydro, also known as Hydro One or Ontario Energy, generally involves several key steps to ensure a smooth and efficient process. First, it is important for the customer to determine the type of service they require. Residential customers will have different requirements compared to commercial or industrial customers. Once the type of service is identified, the next step is to complete an application. This application should include relevant information such as the location of the new service, the expected load requirements, and ownership details of the property. It is advisable to gather all necessary documents to support the application, which may require you to provide identification and proof of ownership or tenancy. After submitting the application, Ontario Hydro will review the details and determine what additional work, if any, is needed to connect the new service. This may involve the installation of necessary infrastructure, such as poles, transformers, or meters, which will be coordinated by the utility. In some cases, customers may be required to pay a connection fee, depending on the specifics of the service and any required upgrades to existing systems. It is also a good idea to inquire about the expected timeline for the connection to be completed, as this can vary based on the complexity of the installation. For more detailed and specific information regarding the application process, including any potential fees and necessary documentation, individuals should refer to official resources available on the current Ontario Hydro website, where comprehensive guidelines and contact information can be found.
Answered Jul 24th 2025

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