Updated October 18, 2025

Onlygowns Customer FAQ

Recent Onlygowns Customer Questions

Help me with my Onlygowns customer service issue

Ordering and Shipping

How do I place an order?

To order from Onlygowns, visit their website to browse and select a gown. After choosing your item, pick a size and add it to...

Do you ship internationally?

Onlygowns generally offers various shipping options, including international delivery, but specifics depend on the destination...

How long does it take to receive my order?

The delivery time for orders from Onlygowns varies based on the shipping method and destination. Standard shipping generally...

Can I track my order?

Onlygowns allows customers to track their orders through a tracking number sent via email after shipment. Customers can monitor...

Do you offer expedited shipping?

Onlygowns usually provides various shipping options, including expedited shipping depending on factors like location and...

Can I cancel or change my order after it has been placed?

Once an order is placed with Onlygowns, cancellations or changes depend on specific policies and timeframes. Customers should...

What payment methods do you accept?

Onlygowns accepts various payment methods including major credit and debit cards like Visa, MasterCard, American Express, and...

What is your return policy?

Onlygowns' return policy varies by item and typically permits returns of unworn and unaltered items within a specified...

What is your size chart?

Onlygowns offers a comprehensive size chart that helps customers choose the right gown fit. It includes bust, waist, and hip...

Do you offer custom dress options?

Onlygowns primarily offers ready-to-wear dresses with various sizes, colors, and styles, rather than fully custom options. For...

Are alterations available for purchased gowns?

Onlygowns does not provide alteration services with their gowns. Customers typically receive their dresses without changes and...

What is your process for custom gown requests?

Onlygowns offers a smooth process for custom gown requests, starting with design exploration on their website. Customers can...

Is there assistance available for choosing the right size?

When choosing a gown from Onlygowns, customers can rely on a detailed size chart that includes various measurements for...

Do you provide styling tips for your gowns?

Onlygowns does not directly offer styling tips on their website, but they have diverse gowns that can be styled in various...

How do I care for my gown after purchase?

Caring for a gown post-purchase is vital to preserve its quality. It's important to follow specific care instructions and...

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