What is your return policy?

The return policy at Onlygowns varies based on the specific item purchased and is designed to ensure customer satisfaction while maintaining quality standards. Generally, Onlygowns allows returns or exchanges on unworn and unaltered items within a specified timeframe. This timeframe typically starts from the date of delivery, and it is important for customers to check the exact duration mentioned in the policy for their specific purchase. The items must be returned in their original packaging with all tags attached. In some cases, certain items, such as custom or made-to-order gowns, may not be eligible for return or exchange due to their personalized nature. Customers should also be mindful of any additional conditions that may apply, such as specific instructions for returning certain types of garments. To initiate a return, it is usually necessary for customers to follow a specific procedure outlined in the return policy. This often involves filling out a return request form or providing additional information to facilitate the process. Customers may need to bear return shipping costs unless there has been an error in shipping or a defective item was sent. For the most accurate and up-to-date information regarding the return policy, it is advisable to refer to the current web page dedicated to returns on Onlygowns. This will provide customers with the necessary details about timeframes, conditions, and any further actions required to ensure a smooth return process.