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Onestopplus.com Customer FAQ

Top Answers & How-to Guides

What is Onestopplus.com's Phone Number?

The question we are asked most often is about how to talk to Onestopplus.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How do I update my account information?

To update your account information on Onestopplus.com, simply log into your account and navigate to the "My Account" page. From there,...

What is the privacy policy?

Our privacy policy at Onestopplus.com is designed to ensure the protection and confidentiality of our customers' personal information....
Ask any question you have about Onestopplus.com customer service, get an answer now.

Recent Onestopplus.com Customer Questions

how do I cantact customer service without an overseas call

You can contact Onestopplus.com's customer service without making an overseas call in a few ways. You can use their online chat feature on their website, or send them an email via the contact form provided on the site. These options are particularly helpful if you are looking to avoid international calling fees. Remember to provide as much detail as possible about your issue or question for a more efficient assistance. Please note their work hours to get prompt responses.
Asked Apr 15, 2024 2:38 AM

Where do I take my OnestopPlus_FB package to return in Salina, Kansas?

You can return your Onestopplus.com package by using the pre-paid return label that was included in your original shipment. Once you've packaged the return items and affixed the return label, you can drop off your package at any UPS or USPS location, dependant on the carrier indicated on the label. This includes any UPS Store, UPS Drop Box, Office Depot, Staples, or USPS Post Office in Salina, Kansas. Please remember you should keep a record of your return tracking number for your personal records.
Asked Mar 3, 2024 1:22 AM

Help me with my Onestopplus.com customer service issue

Account Information

How do I update my account information?

To update your account information on Onestopplus.com, simply log into your account and navigate to the "My Account" page. From there,...

Return Policy

What is the return policy?

Our return policy at Onestopplus.com allows customers to return their purchases within 60 days of delivery for a refund or exchange. To initiate a return, simply contact our customer service team, who will guide you through the process. We offer free return shipping for most items, making the return process hassle-free. To be eligible for a return, items must be in their original packaging with all tags attached. They should be unworn, unwashed, and in the same condition as when received. Certain items, such as intimate apparel and swimwear, have hygiene seals that must remain intact for a return. Final sale and personalized items are not eligible for returns. Our return policy aims to provide a convenient and satisfactory shopping experience for our valued customers....

Order Tracking

Can I track my order?

Yes, you can track your order on Onestopplus.com. Once your order has been shipped, a tracking number will be provided to you via email....

Shipping Time

How long does shipping take?

At Onestopplus.com, we understand the importance of receiving your order in a timely manner. The shipping duration depends on various...

Payment Methods

What payment methods are accepted?

Onestopplus.com accepts a variety of payment methods to ensure a seamless shopping experience. We understand the need for convenience...

Discounts Available

Are there any discounts available?

Yes, Onestopplus.com frequently offers discounts and promotions to provide customers with the best value for their purchases. You can...

International Shipping

Do you offer international shipping?

Yes, Onestopplus.com offers international shipping to select countries. As an inclusive online retailer, we understand the importance...

Order Modification

Can I cancel or modify my order?

Yes, you can cancel or modify your order on Onestopplus.com. However, please note that in order to cancel or make changes to your order,...

Size Chart

What is the size chart?

The size chart at Onestopplus.com provides customers with comprehensive information on clothing measurements and corresponding sizes....

Gift Cards

Do you offer gift cards?

Yes, we offer gift cards. At Onestopplus.com, we understand that finding the perfect gift can be challenging. That's why we provide...

Rewards Programs

Are there any rewards or loyalty programs?

Yes, Onestopplus.com offers a rewards program called the "Plus Perks". This loyalty program is designed to reward and appreciate our...

Privacy Policy

What is the privacy policy?

Our privacy policy at Onestopplus.com is designed to ensure the protection and confidentiality of our customers' personal information....
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