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OkCupid.com Customer FAQ

Top Answers & How-to Guides

How do I Contact OkCupid.com Customer Service?

The question we are asked most often is about how to talk to OkCupid.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How Do I Close My Okcupid Account and Delete It?

Deleting your OkCupid account is a permanent process and cannot be undone. So if you're sure you're ready to say goodbye, be sure to...

How Do I Get Back a Suspended Okcupid Account?

This article discusses what to do if your OkCupid account has been suspended. It provides a list of the most likely reasons why your...
Ask any question you have about OkCupid.com customer service, get an answer now.

Recent OkCupid.com Customer Questions

delete my account without logging in

Unfortunately, you cannot delete your OkCupid account without logging in. OkCupid needs to ensure it is the account owner that wants to delete the account. You'll need to log into your account, select the settings or profile tab, and follow the steps there to delete your account. If you're having trouble logging in, try resetting your password. If all else fails, you may need to contact OkCupid directly for further assistance.
Asked Jun 7, 2024 1:15 AM

I want to cancel my subscription

To cancel your subscription on OkCupid, follow these steps: 1. Click on your profile photo found in the top-right corner. 2. Select 'Settings' from the drop down. 3. In the settings page, select 'Subscription'. 4. You can cancel your subscription from this page. For Android: 1. Open the Google Play Store. 2. Go to 'Subscriptions' under 'Menu'. 3. Select OkCupid and click 'Cancel' under Subscription. For iOS: 1. Go to your device's settings. 2. Tap on your name and go to 'Subscriptions'. 3. Select OkCupid and then tap 'Cancel Subscription' or 'Cancel Trial.' Note: Uninstalling the app won't cancel the subscription.
Asked Apr 13, 2024 1:02 AM

Ich kann mich bei okcupid nicht anmelden

Es tut uns leid, dass du Schwierigkeiten hast, dich bei OkCupid anzumelden. Es könnte mehrere Gründe dafür geben. Stelle zunächst sicher, dass du die richtigen Anmeldedaten eingibst. Wenn du dein Passwort vergessen hast, klicke auf "Passwort vergessen" und folge den Anweisungen. Dritte, Stellen Sie sicher, dass die Internetverbindung stark genug ist. Viertens, Clear cookies and cache from your browser. This can sometimes fix sign-in issues. Finally, if all else fails, try to log in on a different device or browser. Let us know if any of these steps resolve the issue.
Asked Apr 7, 2024 3:01 PM

Why can't i reactivate my disabled account?

If you're unable to reactivate your disabled OkCupid account, this could be due to a few reasons. One of the most common ones is that you're trying to reactivate within a recovery period after deactivation – typically 24 hours. In addition, you may have permanently deleted the account, which can't be reactivated. If your account was banned due to violating OkCupid's terms of service, reactivate is also not possible. Lastly, a technical issue could be hindering your reactivation. If none of these scenarios apply, it's hard to say exactly why you're having trouble without more information.
Asked Apr 7, 2024 2:44 AM

How Do I Close My Okcupid Account and Delete It?

To close and delete your OkCupid account, you need to follow these steps. Firstly, log in to OkCupid. Click on your profile photo at the top-right corner and select 'Settings'. Then, click on 'My Account' from the given options. Scroll down, and you'll find an option saying 'go here.' Click that link and follow the prompts to disable or delete your account. If you want to permanently delete your account, chose the 'Delete Account' option. Please remember that this procedure will erase your messages and information completely, and it is not recoverable.
Asked Apr 3, 2024 3:32 PM

Help me with my OkCupid.com customer service issue

Account Management

How Do I Close My Okcupid Account and Delete It?

Deleting your OkCupid account is a permanent process and cannot be undone. So if you're sure you're ready to say goodbye, be sure to...

How Do I Get Back a Suspended Okcupid Account?

This article discusses what to do if your OkCupid account has been suspended. It provides a list of the most likely reasons why your...

Refunds and Charges

How Do I Get a Refund from Okcupid?

OkCupid is a dating platform that offers a unique question-based approach to matching people. OkCupid offers a paid 'A-List' membership...

How Do I Dispute a Charge from Okcupid?

So, what are you supposed to do if you encounter such a problem? How do you contact the customer service department and file a dispute?...
We look to the OkCupid.com issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
OkCupid.com issues reported to GetHuman
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