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Nook Customer FAQ

Top Answers & How-to Guides

What is Nook's Phone Number?

The question we are asked most often is about how to talk to Nook customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Nook Customer Questions

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eBook Compatibility

Can I read eBooks purchased from other retailers on my Nook?

Nook devices primarily support eBooks from Barnes & Noble, but can read ePub and PDF formats if they lack DRM restrictions. To...
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What formats are supported by the Nook?

Nook devices and apps accommodate various formats for different content types, supporting eBooks in ePub and PDF, alongside...
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Can I access free eBooks on my Nook?

Yes, Nook users can find free eBooks through various sources, including the Barnes & Noble website which features classic...
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Library Management

Can I access my Nook library on multiple devices?

Yes, users can access their Nook library across multiple devices linked to their Barnes & Noble account, allowing...
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Can I lend eBooks to friends from my Nook?

Nook allows users to lend certain eBooks to friends, but eligibility depends on the publisher's policies. Users can find a...
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How do I delete eBooks from my Nook library?

To delete eBooks from a Nook library, users should access their library on the device, press and hold the book cover, and...
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Device Support

How do I update the software on my Nook?

Updating a Nook's software is usually automatic through Wi-Fi connections. To check for updates manually, users can go to the...
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How do I access customer support for my Nook device?

To access Nook customer support, visit the official website for up-to-date resources and contact information. Users will find...
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What should I do if my Nook freezes?

In the event of a frozen Nook, a soft reset by holding the power button for ten seconds may resolve the issue. If the freezing...
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Is there a warranty for my Nook device?

Nook devices typically have a limited warranty covering defects and malfunctions for about one year after purchase, but it...
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Are there accessories available for my Nook?

Nook offers various accessories to enhance and protect the reading experience, including cases, screen protectors, reading...
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Reading Experience

Can I change the font size while reading on my Nook?

Users can indeed change the font size on their Nook device during reading, enhancing their comfort. By accessing the reading...
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How do I purchase eBooks directly from my Nook?

Purchasing eBooks on a Nook device involves connecting to Wi-Fi, accessing the "Shop" option on the home screen, and browsing...
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We look to the Nook issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Nook issues reported to GetHuman

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