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NextGenTel Customer FAQ

Top Answers & How-to Guides

How do I Contact NextGenTel Customer Service?

The question we are asked most often is about how to talk to NextGenTel customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I upgrade my internet plan with NextGenTel?

Yes, you can easily upgrade your internet plan with NextGenTel. We understand that your internet needs may change over time, and we...
Ask any question you have about NextGenTel customer service, get an answer now.
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Troubleshooting

How do I troubleshoot internet connectivity issues?

If you are experiencing internet connectivity issues, the first step is to check your modem and router to ensure they are powered on...
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Services

What services does NextGenTel offer?

NextGenTel offers a range of services to meet various communication and connectivity needs. We provide high-speed broadband internet...
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Coverage

What is the coverage area for NextGenTel?

NextGenTel provides coverage throughout Norway, offering a wide network that spans both urban and rural areas. Our goal is to ensure...
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Speed Options

What are the different internet speed options available?

NextGenTel offers a range of internet speed options to meet various needs. Customers can choose from multiple packages, each designed...
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Landline Requirement

Do I need a landline to use NextGenTel internet?

No, you do not need a landline to use NextGenTel internet. NextGenTel offers a range of internet options, including fiber broadband,...
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Number Portability

Can I keep my existing phone number if I switch to NextGenTel?

Yes, you can keep your existing phone number if you switch to NextGenTel. We understand the importance of maintaining your current...
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Contracts

Do I need to sign a contract for NextGenTel services?

No, there is no need to sign a contract for NextGenTel services. We offer flexible plans that allow you to choose between a monthly...
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Payment Options

What payment options are accepted by NextGenTel?

NextGenTel accepts various payment options for its services. Customers can conveniently pay their bills using credit cards, such as...
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Router Compatibility

Can I use my own router with NextGenTel internet?

Yes, you can use your own router with NextGenTel internet. NextGenTel provides you with a modem that connects to their network, but...
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Availability

Is NextGenTel available in my apartment building?

If you are wondering whether NextGenTel is available in your apartment building, we would be happy to help you find out. NextGenTel...
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Plan Upgrades

Can I upgrade my internet plan with NextGenTel?

Yes, you can easily upgrade your internet plan with NextGenTel. We understand that your internet needs may change over time, and we...
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Help me with my NextGenTel customer service issue

Ask any question you have about NextGenTel customer service. We will do our best to get you answers right away.
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