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Nevada Power Customer FAQ

Top Answers & How-to Guides

What is Nevada Power's Phone Number?

The question we are asked most often is about how to talk to Nevada Power customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I check my account balance?

Customers can check their Nevada Power account balance by visiting the official website, using the mobile app, or contacting...
Ask any question you have about Nevada Power customer service, get an answer now.

Recent Nevada Power Customer Questions

Power outage at 2834 Scott’s Valley Drive Henderson

We apologize for any inconvenience you may be experiencing due to a power outage. Nevada Power is determined to restore power as quickly and safely as possible. It's recommended to check Nevada Power's outage map online for real-time information of power outages in your area, or call their customer service hotline. Make sure to alert them about your outage, if you haven't done so already. Remember to stay safe if experiencing a power outage by staying clear of any downed lines or electrical equipment.
Asked Mar 2, 2024 4:30 PM

Help me with my Nevada Power customer service issue

Outage and Safety

What should I do in case of a power outage?

In a power outage, stay calm and check if your neighbors are affected too. If it is just your home, inspect circuit breakers or...

How can I report a streetlight outage?

To report a streetlight outage, residents should collect location details, such as nearby intersections or landmarks. They can...

What do I do if I see a downed power line?

If you see a downed power line, prioritize safety by staying clear of it, as it may be live. Warn others nearby, and report the...

Billing and Payments

How do I sign up for automatic bill payment?

To enroll in automatic bill payment with Nevada Power, customers must log into their online account on the official website and...

What are the available payment options?

Nevada Power provides various payment methods including online payments, mail, in-person at authorized locations, and flexible...

Can I request a payment extension or arrangement?

Nevada Power provides options for customers needing help with bill payments, including extensions and arrangements, which have...

How can I check my account balance?

Customers can check their Nevada Power account balance by visiting the official website, using the mobile app, or contacting...

Rate and Usage Information

What are the different rate plans available?

Nevada Power provides various rate plans for both residential and business customers. Options include standard flat rate plans,...

What is the average monthly electricity usage in Nevada?

In Nevada, average monthly electricity consumption typically ranges from 1,000 to 1,200 kilowatt-hours. This usage is...

Energy Efficiency Programs

What programs are available for energy efficiency and conservation?

Nevada Power provides various energy efficiency and conservation programs for both residential and commercial customers aimed...

What are the deposit requirements for establishing service?

The deposit requirements for starting service with Nevada Power vary based on account type and credit history. Residential...

What are the benefits of energy-saving programs?

Energy-saving programs from Nevada Power offer various advantages, including lower energy bills through efficient practices,...
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