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Neutrogena Customer FAQ

Top Answers & How-to Guides

What is Neutrogena's Phone Number?

The question we are asked most often is about how to talk to Neutrogena customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What is Neutrogena known for?

Neutrogena is recognized for its effective skincare products, recommended by dermatologists, addressing various issues like...
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Where can I purchase Neutrogena products?

Neutrogena products are available at many drugstores like Walgreens and CVS, as well as retail chains such as Walmart and...
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What are the best Neutrogena products for acne-prone skin?

Neutrogena's Clean & Clear collection is designed for acne-prone skin, featuring products like the Oil-Free Acne Wash and Rapid...
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Do Neutrogena products have an expiration date?

Neutrogena products generally do not show specific expiration dates but may have a period after opening symbol, indicating how...
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Are Neutrogena products dermatologist-tested?

Neutrogena prioritizes the safety and effectiveness of its products, many of which are dermatologist-tested. This testing...
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Safety and Usage

Are Neutrogena products safe for sensitive skin?

Neutrogena offers many skincare products that are safe for sensitive skin, specifically designed to be gentle and effective....
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Do Neutrogena products contain any harsh chemicals?

Neutrogena focuses on creating effective skincare products that are gentle on the skin, avoiding harsh chemicals. While...
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Can Neutrogena products be used on children?

Neutrogena offers products that can be suitable for children, but the specific product and its ingredients should be carefully...
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Are Neutrogena products suitable for all skin types?

Neutrogena produces a wide variety of products that cater to different skin types, such as oily, dry, combination, sensitive,...
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Can I use Neutrogena products if I have a specific skin condition?

Neutrogena provides various skincare options for different skin types and conditions, but caution is advised for those with...
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What should I do if I have a reaction to a Neutrogena product?

When experiencing a reaction to a Neutrogena product, first rinse the affected area with cool water and avoid further use until...
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Can I use Neutrogena products if I am pregnant?

Many Neutrogena products are safe for use during pregnancy, but it is important to check for specific ingredients like...
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Testing and Guarantee

Does Neutrogena test on animals?

Neutrogena strives to ethically treat animals and minimizes animal testing, only conducting it when legally required in some...
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How long does it take to see results from using Neutrogena products?

The time it takes to see results from Neutrogena products varies based on the product type, skin type, and skin issues. While...
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Where can I find the ingredient list for Neutrogena products?

The ingredient lists for Neutrogena products can be found on their official website. Users can navigate product pages where...
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Do Neutrogena products come with a satisfaction guarantee?

Neutrogena emphasizes quality and customer satisfaction, but the guarantee specifics may differ based on the product and...
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We look to the Neutrogena issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Neutrogena issues reported to GetHuman
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