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Navteq Maps Customer FAQ

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How do I Contact Navteq Maps Customer Service?

The question we are asked most often is about how to talk to Navteq Maps customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Navteq Maps Customer Questions

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Coverage and Accuracy

What are the coverage areas for Navteq Maps?

Navteq Maps offers global coverage, including North America, Europe, Asia, and parts of South America, Africa, and Australia....
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How accurate are Navteq Maps?

Navteq Maps, branded as HERE Maps, are known for their high accuracy and reliability, influenced by data sources like GPS and...
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How frequently are Navteq Maps updated?

Navteq Maps updates occur regularly, influenced by location and data type. Urban areas may see updates every few months, while...
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Usage and Access

Can I use Navteq Maps offline?

Navteq Maps, now under HERE Technologies, primarily provides online services, but some apps may allow offline map downloads for...
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Can I access historical map data with Navteq Maps?

Navteq Maps primarily provides current mapping information and real-time navigation, making access to historical data a bit...
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Is there a mobile app available for accessing Navteq Maps?

Navteq Maps does not have a dedicated mobile app, but its map data can be found in various navigation apps from other...
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Features and Functions

Do Navteq Maps include real-time traffic information?

Navteq Maps generally do not offer real-time traffic data as an independent feature; however, their mapping services can be...
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Are there any additional features available with Navteq Maps?

Navteq Maps, also known as HERE Maps, features detailed geographical data, real-time traffic updates, locations of points of...
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Does Navteq Maps offer pedestrian or public transportation directions?

HERE Technologies, known previously as Navteq Maps, does provide walking directions as well as features for public...
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Error Reporting

Can I report errors or suggest changes to Navteq Maps?

Users can indeed report errors and suggest changes to Navteq Maps, also known as HERE Maps. They usually offer features in...
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What happens if I find an error in Navteq Maps?

If a user identifies an error in Navteq Maps, they can report it through a feedback option on the official website or app. This...
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Compatibility and Support

What devices are compatible with Navteq Maps?

Navteq Maps, now HERE Maps, is compatible with various devices including automotive systems, smartphones, and tablets. These...
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What languages are supported by Navteq Maps?

Navteq Maps, now operating under HERE, offers support for various languages to accommodate users globally. Major languages like...
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Subscription and Fees

Is there a subscription fee for Navteq Maps?

Navteq Maps, or HERE Maps now, generally uses a licensing approach instead of a direct subscription fee. While some features...
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Are there any subscription options for Navteq Maps?

While Navteq Maps, now under HERE Technologies, does not have a typical subscription plan for individual users, it offers...
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We look to the Navteq Maps issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Navteq Maps issues reported to GetHuman
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