National Visa Center Customer FAQ

Top Answers & How-to Guides

What is National Visa Center's Phone Number?

The question we are asked most often is about how to talk to National Visa Center customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the common reasons for visa application denial and how can I avoid them?

There are several common reasons for visa application denial, including incomplete or incorrect forms, failure to provide required...
Ask any question you have about National Visa Center customer service, get an answer now.

Recent National Visa Center Customer Questions

I need a location change to face my interview which is on Aug22,2024 at 11:00am from us embassy Colombo to Montreal US embassy

To request a change in the location of your visa interview, you need to contact the National Visa Center directly. They handle such requests and can provide guidance on the process.
Asked Jul 14, 2024 1:51 AM

I have filled petition for my son as permanent resident but now I have become citizen.how I can change my status in petition

If your status has changed from a permanent resident to a citizen after you have filed a petition for your son, you will need to inform the National Visa Center (NVC). To inform the NVC of your new status, you should provide them with a copy of your Naturalization Certificate. Once they update your status, your son's visa category may be updated as well, potentially shortening his wait time for a visa. It's important to report any changes in your circumstances to avoid delays or complications in the visa process. Also, please make sure to report this update to the USCIS as well.
Asked May 15, 2024 4:20 PM

I have forgot my NVC case number

If you've forgotten your NVC case number, unfortunately, we are not in a position to retrieve it for you. Please try to look for any documentation or emails associated with your visa application process. Typically, your case number or other important information would have been included there. Keep in mind your case number is extremely important as it's needed for communication with National Visa Center. Keep it stored safely in a place you can easily access.
Asked Apr 4, 2024 7:15 AM

The website is not allowing me to log on so i can submit my information

We're sorry to hear you're having trouble accessing the website. Try clearing your browser's cache and cookies, then restart your browser and try again. If you're still experiencing issues, try accessing the website from a different browser or device. If the problem persists, it may be due to a system-wide issue which will likely be resolved by the National Visa Center's technical team soon. Please attempt to log in again at a later time.
Asked Mar 27, 2024 12:16 PM

Help me with my National Visa Center customer service issue

Services provided

What is the National Visa Center (NVC) and what services does it provide?

The National Visa Center (NVC) is a government agency that plays a critical role in the process of obtaining a United States visa....

Processing time

How long does it take for the NVC to process my visa application?

The processing time for a visa application at the National Visa Center (NVC) may vary based on individual circumstances. Generally,...

Required documents

What documents do I need to submit to the NVC for visa processing?

When submitting your visa application to the National Visa Center (NVC) for processing, there are several essential documents that...

Expedited processing

Can I expedite the processing of my visa application?

Yes, it is possible to expedite the processing of a visa application in certain situations. National Visa Center (NVC) provides expedited...

Diversity Visa program

What is the Diversity Visa (DV) program and how can I participate?

The Diversity Visa (DV) program, also known as the Green Card Lottery, is an annual lottery program run by the U.S. Department of State....

Post-approval steps

What happens after my visa application is approved by the NVC?

After your visa application is approved by the National Visa Center (NVC), the next steps involve the scheduling of an interview at...

Visa denial reasons

What are the common reasons for visa application denial and how can I avoid them?

There are several common reasons for visa application denial, including incomplete or incorrect forms, failure to provide required...
We look to the National Visa Center issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
National Visa Center issues reported to GetHuman
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