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National Student Loan Service Center Customer FAQ

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What is National Student Loan Service Center's Phone Number?

The question we are asked most often is about how to talk to National Student Loan Service Center customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent National Student Loan Service Center Customer Questions

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Loan Information

What types of student loans does NSLDS manage?

The National Student Loan Data System oversees federal student loans, including Direct Subsidized, Direct Unsubsidized, Direct...
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What is the difference between subsidized and unsubsidized loans?

Subsidized loans are for undergraduate students with financial need, where the government covers interest while in school and...
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How can I find my loan balance?

To find your loan balance, visit the National Student Loan Service Center's website and log in to your account. You can also...
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What information do I need to apply for a student loan?

Applicants for student loans typically need personal identification, school details, financial information like income and tax...
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Loan Repayment

What repayment plans are available for federal student loans?

Federal student loans have various repayment plans designed to meet different borrowers' needs, including Standard, Graduated,...
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How do I consolidate my federal student loans?

Federal student loan consolidation allows borrowers to combine multiple federal loans into one, simplifying repayment with a...
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How can I apply for deferment or forbearance?

To apply for deferment or forbearance on federal student loans, a borrower must first confirm their eligibility. They typically...
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What should I do if I have trouble making my loan payments?

If someone is struggling with loan payments, various options are available to help. They should start by reviewing their loan...
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Managing Loans

How do I check the status of my student loans?

To check your student loan status, visit the National Student Loan Data System website, log in with your personal details, and...
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What should I do if my loan servicer contacts me?

If a loan servicer reaches out to you, verify their identity through the U.S. Department of Education's website. Once...
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How do I change my loan servicer?

Changing a loan servicer is generally not a straightforward request with the National Student Loan Service Center, as servicers...
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How can I access my student loan information online?

To view your student loan details online, visit the National Student Loan Data System website. You can log in using your...
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Loan Consequences and Forgiveness

Can I discharge my student loans in bankruptcy?

Discharging student loans in bankruptcy is difficult but possible by proving "undue hardship." This requires a separate...
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What are the consequences of defaulting on a student loan?

Defaulting on a student loan can lead to serious repercussions, such as a damaged credit score, full loan repayment demands,...
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Are there any loan forgiveness programs available?

Numerous loan forgiveness programs exist for U.S. borrowers, especially for federal loans. Key options include Public Service...
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