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NYC HRA Medicaid Customer FAQ

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What is NYC HRA Medicaid's Phone Number?

The question we are asked most often is about how to talk to NYC HRA Medicaid customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent NYC HRA Medicaid Customer Questions

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General Information

What is NYC HRA Medicaid?

NYC HRA Medicaid is a health coverage program from the New York City Human Resources Administration for eligible low-income...
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What healthcare services are covered by NYC HRA Medicaid?

NYC HRA Medicaid covers a wide range of healthcare services for eligible individuals, including routine medical visits,...
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What resources are available for understanding my benefits?

Individuals can explore multiple resources to understand NYC HRA Medicaid benefits, including the official website which...
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Eligibility and Application

Am I eligible for NYC HRA Medicaid?

Eligibility for NYC HRA Medicaid is influenced by factors like income, household size, and other circumstances like age and...
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What documents do I need to apply for NYC HRA Medicaid?

When applying for NYC HRA Medicaid, applicants need to collect several essential documents, including proof of identity,...
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How long does it take to get approved for NYC HRA Medicaid?

The time it takes to be approved for NYC HRA Medicaid can differ, but applicants typically receive a decision within 45 days....
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Coverage and Maintenance

How often do I need to renew my NYC HRA Medicaid coverage?

NYC HRA Medicaid coverage renewal takes place once a year. Recipients should watch for notices prompting them to provide...
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What happens if my income or household size changes while on NYC HRA Medicaid?

When enrolled in NYC Medicaid, individuals must report any changes in income or household size, as these affect eligibility....
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Can I have other health insurance coverage while on NYC HRA Medicaid?

Individuals can indeed have other health insurance while enrolled in NYC HRA Medicaid. This may include employer-sponsored...
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Can I still use my NYC HRA Medicaid coverage if I move to a different state?

When relocating from NYC, an individual’s HRA Medicaid may end, as Medicaid varies by state. They must apply for coverage in...
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Card and Costs

Are there any out-of-pocket costs associated with NYC HRA Medicaid?

While NYC HRA Medicaid generally has no premiums or copayments for covered services, some individuals may face out-of-pocket...
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What should I do if my NYC HRA Medicaid card is lost or stolen?

If a person's NYC HRA Medicaid card is lost or stolen, they should promptly report it to prevent misuse and then request a...
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Appeals and Reporting

How do I report changes in my circumstances to NYC HRA?

Individuals must report changes in circumstances to NYC HRA Medicaid, which can include income, household size, or residency....
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How can I appeal a Medicaid denial decision?

Individuals who receive a denial notice from NYC HRA Medicaid for their application or services have the right to appeal. It is...
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