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NIPSCO Customer FAQ

Top Answers & How-to Guides

What is NIPSCO's Phone Number?

The question we are asked most often is about how to talk to NIPSCO customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about NIPSCO customer service, get an answer now.
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Recent NIPSCO Customer Questions

how do I have a generator disconnected from gas service?

To have a generator disconnected from gas service, you should reach out to a qualified technician or your natural gas provider. They will ensure that the disconnection is done safely and in accordance with local regulations. It's important to follow proper procedures to avoid any hazards associated with gas service disconnection.
Asked Nov 17, 2025 8:34 PM

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Bill Payment

How Do I Pay My NIPSCO Bill?

If you get gas or electricity through NIPSCO, there are several options you can use to pay your bill. You can pay online using...
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What are the accepted payment methods for NIPSCO bills?

NIPSCO provides multiple payment options for bills, including online payments, bank drafts, mailed payments, and in-person...
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Can I set up automatic bill payments with NIPSCO?

NIPSCO provides an automatic bill payment option, allowing customers to have their utility bills automatically deducted from...
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What is the due date for NIPSCO bills?

NIPSCO bills are typically due about twenty-one days after the billing date. Customers should check their individual bills for...
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Are there any fees for online bill payment?

Online bill payments through NIPSCO usually do not involve any fees, making it a convenient way for customers to pay their...
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Can I pay my NIPSCO bill in person?

Customers can indeed pay their NIPSCO bills in person at various authorized payment locations. These sites typically accept...
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What happens if I miss the payment deadline?

If a customer fails to meet NIPSCO's payment deadline, they may incur late fees and receive overdue notifications. Continued...
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Is there a way to schedule bill payments in advance?

NIPSCO provides options for customers to schedule bill payments in advance through their online account management system,...
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Can I pay my NIPSCO bill over the phone?

NIPSCO customers can pay their bills by phone through an automated system that accepts credit or debit card payments. They...
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Are there any discounts or incentives for using certain payment methods?

NIPSCO does not currently offer specific discounts related to payment methods as of October 2023. Customers should choose the...
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How long does it take for a payment to be processed?

The processing time for NIPSCO payments varies by method; electronic payments usually take one to two business days, while...
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Energy Efficiency

Can I view my NIPSCO bill online?

Customers of NIPSCO can indeed view their bills online through an account on the NIPSCO website. By creating or logging into...
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Does NIPSCO offer energy-saving tips to customers?

NIPSCO indeed provides its customers with tips on how to save energy, focusing on increasing efficiency and reducing costs....
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Customer Service

What should I do if I have a question about my bill?

If there are questions about your NIPSCO bill, carefully review it for detailed charges and fees first. If unclear, look for...
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What is the process for reporting a power outage?

To report a power outage with NIPSCO, customers should first verify if the outage is isolated to their home or affecting...
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We look to the NIPSCO issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
NIPSCO issues reported to GetHuman
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