The question we are asked most often is about how to talk to MoneyPak customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
How do I locate the money that I loaded to my MoneyPak card
We can't provide details on locating the money loaded onto your MoneyPak. We recommend checking the balance or transaction history through the MoneyPak app or website, as this is typically how to track your funds.
Asked Feb 12, 2026 6:10 PM
I tried to log into my account but I can't remember my password and when I hit trouble logging in it says sorry the reset password link has not been sent to you
If you're unable to reset your password and are not receiving the reset link, try checking your spam or junk email folders. Ensure the email address you are using is the one associated with your account. If issues persist, please refer to the most up-to-date contact information available on this page to seek further assistance.