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Molton Brown Customer FAQ

Top Answers & How-to Guides

What is Molton Brown's Phone Number?

The question we are asked most often is about how to talk to Molton Brown customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Are your products suitable for sensitive skin?

Yes, our products at Molton Brown are suitable for sensitive skin. We understand the importance of providing gentle yet effective formulas...
Ask any question you have about Molton Brown customer service, get an answer now.
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Returns and Exchanges

Can I return or exchange a product?

Yes, we offer a hassle-free return and exchange policy to ensure customer satisfaction. If you are not completely satisfied with your...
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Payment Methods

What payment methods do you accept?

At Molton Brown, we strive to provide seamless and hassle-free transactions for our valued customers. Therefore, we accept an array...
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Shipping

How long does shipping take?

At Molton Brown, we strive to deliver your products promptly. The estimated shipping time varies based on your location and the shipping...
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Order Tracking

Can I track my order?

Yes, you can track your order with Molton Brown. After placing your order, you will receive a confirmation email containing a tracking...
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International Shipping

Do you offer international shipping?

Yes, Molton Brown offers international shipping to customers around the world. Whether you reside in London, Tokyo, or New York, you...
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Loyalty Program

What is your loyalty program?

Our loyalty program, called the Molton Brown Rewards, is a way for us to show appreciation to our valued customers. By joining our...
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Cruelty-Free

Are your products cruelty-free?

Yes, all our products at Molton Brown are cruelty-free. We firmly believe in the importance of ethical practices, respecting animal...
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Gift Wrapping

Do you offer gift wrapping?

Yes, we offer gift wrapping for all our products. At Molton Brown, we understand the importance of presenting a perfect gift. Our expert...
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Order Modifications

Can I cancel or modify my order?

Yes, you can cancel or modify your order with Molton Brown, as long as the order has not been dispatched. To do so, please contact...
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Store Locations

Where can I find a Molton Brown store near me?

You can find a Molton Brown store near you by using our Store Locator feature on our website. Simply visit our website and click on...
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Product Samples

Do you offer samples of your products?

Yes, we are pleased to offer samples of our products. We understand that trying out a new product is a great way to experience its...
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Skin Sensitivity

Are your products suitable for sensitive skin?

Yes, our products at Molton Brown are suitable for sensitive skin. We understand the importance of providing gentle yet effective formulas...
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Help me with my Molton Brown customer service issue

Ask any question you have about Molton Brown customer service. We will do our best to get you answers right away.
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