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Modivcare Customer FAQ

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What is Modivcare's Phone Number?

The question we are asked most often is about how to talk to Modivcare customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Modivcare Customer Questions

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Services Offered

What services does Modivcare provide?

Modivcare delivers various services to improve healthcare accessibility and quality, focusing on non-emergency medical...
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What transportation options does Modivcare offer?

Modivcare offers various transportation services, focusing on non-emergency medical transport, including wheelchair-accessible...
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Does Modivcare offer non-emergency medical transportation?

Modivcare provides non-emergency medical transportation services aimed at helping individuals access healthcare for...
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Are there special programs for seniors or disabled individuals?

Modivcare provides a range of services for seniors and individuals with disabilities, focusing on non-emergency medical...
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Access and Scheduling

How can I access Modivcare's services?

To access Modivcare's services, one should typically visit their website to find details about transportation and care options....
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How can I schedule a ride with Modivcare?

To schedule a ride with Modivcare, individuals can use their website's ride scheduling platform or a dedicated phone number....
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Can I modify an existing transportation request?

Modivcare usually permits users to change transportation requests, but the procedure may differ by region and service type....
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Coverage and Areas

What types of insurance does Modivcare accept?

Modivcare collaborates with various healthcare agencies to offer services like non-emergency medical transportation, primarily...
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What areas does Modivcare serve?

Modivcare operates across a wide range of areas in the United States, concentrating on non-emergency medical transportation,...
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Safety and Compliance

How does Modivcare ensure safety and compliance?

Modivcare prioritizes safety and compliance by providing extensive training to staff, conducting regular quality audits,...
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What is Modivcare's policy on COVID-19 precautions?

Modivcare has enacted various COVID-19 precautions focusing on the safety of its members, caregivers, and staff. This includes...
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Ride Experience

What is Modivcare's cancellation policy?

Modivcare does not have a standardized cancellation policy as it varies by service and region. Customers should check their...
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How does Modivcare handle delays or no-shows?

Modivcare addresses delays and no-shows through a review process involving communication with drivers and clients. They keep...
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What should I do if I need assistance during my ride?

If assistance is required during a Modivcare ride, it is best to speak with your driver for help, as they are trained to assist...
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How can I track my ride with Modivcare?

Modivcare allows clients to track rides using their app or website, providing real-time updates on vehicle location, estimated...
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