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Microsoft Surface Customer FAQ

Top Answers & How-to Guides

What is Microsoft Surface's Phone Number?

The question we are asked most often is about how to talk to Microsoft Surface customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Device Setup and Features

What operating systems are compatible with Microsoft Surface?

Microsoft Surface devices mainly operate on Windows 10 and Windows 11, which are optimized for their performance and features....
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What accessories are available for Microsoft Surface devices?

Microsoft Surface provides a variety of accessories to enhance device functionality, including the precise Surface Pen for...
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What are the key features of Microsoft Surface devices?

Microsoft Surface devices stand out for their versatile hybrid design, enabling laptop and tablet functions. They feature...
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How do I set up my Microsoft Surface for the first time?

Setting up a Microsoft Surface for the first time involves unboxing the device, connecting the power adapter, and starting it...
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Troubleshooting and Performance

How do I reset my Microsoft Surface to factory settings?

Resetting a Microsoft Surface to factory settings involves a clear process that requires backing up important data first, as it...
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How can I extend the battery life of my Microsoft Surface?

To extend Microsoft Surface's battery life, users can lower screen brightness, enable battery saver mode, manage applications...
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What steps can I take to protect my Microsoft Surface from malware?

To keep a Microsoft Surface safe from malware, users should regularly update the operating system and software, utilize...
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How can I troubleshoot performance issues on my Microsoft Surface?

To troubleshoot performance issues on a Microsoft Surface, users should update Windows, ensure sufficient storage space, manage...
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What should I do if my Surface touchscreen is not responding?

If a Surface touchscreen is unresponsive, verify it is powered on and not in sleep mode, then restart the device by holding the...
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Support and Warranty

What support resources are available for Microsoft Surface users?

Microsoft Surface users can access numerous support resources, including manuals, troubleshooting guides, and community forums....
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What is the warranty policy for Microsoft Surface devices?

Microsoft Surface devices typically come with a one-year limited warranty that covers defects during regular use. Damage from...
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Apps and Connectivity

How do I connect my Microsoft Surface to other devices?

Connecting a Microsoft Surface to other devices, whether through USB for wired connections or via Wi-Fi and Bluetooth for...
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Where can I download apps for my Microsoft Surface?

Users can primarily download applications for their Microsoft Surface from the pre-installed Microsoft Store, which features a...
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Storage and Backup

How do I back up my data on a Microsoft Surface device?

To back up data on a Microsoft Surface device, users can utilize OneDrive for cloud storage, create a system image backup via...
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How can I upgrade the storage on my Microsoft Surface?

Upgrading storage on a Microsoft Surface device can be challenging, as many models have soldered storage. External storage...
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