Microsoft Outlook Customer FAQ

If you're unable to access your Outlook email account and suspect it may have been hacked, we recommend following the account recovery process provided by Microsoft. This typically includes using the "Can't access your account?" option on the sign-in page to recover your account, and updating your password. Ensure you check your recovery email or phone for verification codes. Keep in mind that it's crucial to act quickly to secure your account.

If your Outlook account has been hacked, try to recover it by going to the Outlook sign-in page and selecting "Forgot password?" Follow the prompts to reset your password using your recovery email or phone number. If you can't reset your password, you can complete the account recovery form to regain access. Once you regain access, enable two-step verification to enhance security and review your account activity for any unauthorized changes.

If you're experiencing difficulties with verification messages not sending during login, it could be due to a few reasons. One possibility may be network issue. Make sure that you are connected to a stable internet connection. If you're using a VPN, it might be causing conflicts, so try disabling it. If your email account is new, sometimes it may take a few hours for all features to become functional. You may also want to check your spam or junk folders for the verification message. If message delivery to your inbox is delayed, it might be due to high email traffic. Try waiting for a few minutes and then send the verification email again. If you continue experiencing this issue, it may be a sign of technical problem that needs further help.

Dit probleem kan te maken hebben met uw internetverbinding, e-mailinstellingen of Outlook zelf. Controleer of uw internetverbinding goed functioneert. Verifieer uw accountinstellingen in Outlook door te gaan naar Bestand > Accountinstellingen > Accountinstellingen. Controleer daar uw inkomende en uitgaande serverinstellingen. Soms kan het verwijderen en opnieuw toevoegen van uw account het probleem oplossen. Als laatste optie kunt u proberen Outlook te repareren via het Configuratiescherm van Windows door naar Programma's > Programma's en Functies > Microsoft Office > Wijzigen > Repareren te gaan. Dit proces kan enige tijd duren. Maak altijd een back-up van uw data voordat u deze stap onderneemt.

Microsoft Outlook offers features to combat this issue. You can create 'Junk Email' rules to filter out spam. Go to the "Home" tab, then "Junk" > "Junk Email Options" and choose the level of junk email protection suited for you. Also, you can block certain senders or even specific countries or languages. In addition to that, ensure your email is not publicly displayed online where spammers can harvest it. Remember not to open suspicious emails, or click on unknown links as they can signal spammers that your email address is active. If junk mail is becoming overwhelming, it would be worth considering changing your email address.