© GetHuman Inc.

MetroMile Customer FAQ

Top Answers & How-to Guides

What is MetroMile's Phone Number?

The question we are asked most often is about how to talk to MetroMile customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about MetroMile customer service, get an answer now.
Contact MetroMile customer service

Recent MetroMile Customer Questions

Help me with my MetroMile customer service issue

Getting Started

How can I get a quote for coverage?

To get a quote for coverage from MetroMile, one should visit their website and provide essential details like driving habits...
Read more

How do I access my policy documents?

To access MetroMile policy documents, log into your account on their website. Look for sections related to documents or policy...
Read more

How do I add a vehicle to my MetroMile policy?

To add a vehicle to a MetroMile policy, one must log into their account, go to policy management, choose to add a vehicle, and...
Read more

Insurance Products

What is unique about MetroMile's insurance products?

MetroMile stands out with its pay-per-mile insurance model, allowing customers to save money by paying based on mileage driven....
Read more

How does the pay-per-mile insurance model work?

The pay-per-mile insurance model charges individuals based on the miles they drive instead of a fixed annual premium. It...
Read more

What types of vehicles can be covered by MetroMile?

MetroMile provides coverage mainly for personal passenger vehicles such as cars, SUVs, and minivans, focusing on those...
Read more

Coverage Changes

Can I change my coverage at any time?

MetroMile allows customers to change their coverage anytime, accommodating life changes or policy adjustments. It's crucial to...
Read more

Are there any discounts available for safe drivers?

MetroMile offers discounts for safe drivers, linking premiums to driving behavior and mileage. Their pay-per-mile insurance is...
Read more

Does MetroMile provide roadside assistance?

MetroMile does not include roadside assistance in its insurance policies but recognizes its importance for vehicle owners....
Read more

Billing and Payments

How can I track my mileage for billing purposes?

MetroMile offers mileage tracking through the MetroMile Pulse device that connects to a car's OBD-II port, automatically...
Read more

What payment options does MetroMile provide?

MetroMile provides several payment methods for premiums, including credit and debit cards, electronic funds transfers, and...
Read more

What happens if I drive more than my selected mileage limit?

Driving beyond the chosen mileage limit with MetroMile incurs extra fees for every mile over the limit. Customers should...
Read more

Claims and Accidents

What should I do if I have an accident?

In case of an accident, stay calm, check for injuries, and call emergency services if needed. Move to a safe spot and document...
Read more

What is MetroMile's claims process?

MetroMile's claims process is designed to be simple. Customers report incidents promptly via the mobile app or website, provide...
Read more

How can I cancel my policy?

To cancel a policy with MetroMile, customers should consult their policy documents for guidance. Cancelling can usually be done...
Read more
We look to the MetroMile issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
MetroMile issues reported to GetHuman
Was this page helpful?YesNeeds work
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!