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Metro Rail Customer FAQ

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What is Metro Rail's Phone Number?

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Recent Metro Rail Customer Questions

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Operating Hours and Schedules

What are the operating hours of the Metro Rail?

Metro Rail operates weekdays roughly from 5:00 AM to midnight, Saturdays from 7:00 AM to midnight, and Sundays from about 7:00...
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How often do trains run on the Metro Rail system?

The Metro Rail train frequency varies by time, line, and day. Peak periods see trains every four to eight minutes, while...
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How do I find out about upcoming schedule changes or maintenance?

To stay updated on schedule changes and maintenance for Metro Rail, it is advisable to check the WMATA website, which has a...
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Ticketing and Fares

How can I purchase a Metro ticket?

Acquiring a Metro ticket is simple and convenient, with options including ticket vending machines at all Metro stations and the...
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Are there discounts available for students or seniors?

Metro Rail provides discounts for students and seniors, allowing for more affordable travel. Students need valid identification...
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Can I transfer to other transit systems using my Metro ticket?

Metro Rail enables transfers to other transit systems in the D.C. area, but policies vary by agency. Using a SmarTrip card may...
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What should I do if I lose my Metro ticket?

If a Metro ticket is lost, passengers cannot receive a refund or replacement, so purchasing a new ticket is necessary. It is...
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Planning and Navigation

What is the best way to plan a route using Metro Rail?

Planning a route using Metro Rail is simplified by determining your starting and destination stations. Utilizing the WMATA...
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Is there a mobile app for Metro Rail services?

Metro Rail has a mobile application that enhances travel by providing real-time train information, service alerts, station...
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Can I use Metro Rail for airport transportation?

Metro Rail offers convenient access to Ronald Reagan Washington National Airport via the Yellow and Blue Lines. However, for...
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Bicycles and Other Services

Can I bring bikes onto the Metro Rail?

Bicycles are allowed on Metro Rail, but only during non-peak hours, which exclude morning and evening rush times. Riders must...
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How are service alerts communicated to passengers?

Metro Rail communicates service alerts through its website, digital signs at stations and vehicles, public address...
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Safety and Accessibility

Are there safety protocols in place on the Metro?

Metro Rail prioritizes safety with comprehensive protocols that cover train operations, station management, and emergency...
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What are the policies regarding large bags or luggage?

Metro Rail allows passengers to bring bags as long as they can fit in designated areas and do not obstruct aisles. Large bags...
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Are there accessible services available for individuals with disabilities?

Metro Rail prioritizes accessibility for individuals with disabilities, offering features like elevators, ramps, and accessible...
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