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Metlife - Total Absence Customer FAQ

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General Information

What is Metlife Total Absence Management?

Metlife Total Absence Management is a service aiding employers in effectively managing employee absences, such as disability...
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What types of leave does Metlife cover?

Metlife provides support for various leave types, including short-term and long-term disability, family and medical leave,...
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Are there any eligibility requirements for leave with Metlife?

Metlife has defined eligibility criteria for leave, which vary based on the type of leave and employer policies. Generally,...
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What impact does leave have on my benefits with Metlife?

Taking leave through Metlife's Total Absence can influence benefits in various ways, depending on the type of leave. Continuity...
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Employer Tools

How can employers use Metlife's absence management tools?

Employers can leverage Metlife's absence management tools to streamline leave processes and improve employee assistance. These...
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Are paid employees eligible for long-term leave through Metlife?

Eligibility for long-term leave through Metlife usually hinges on the employer's benefits plan. Paid employees may qualify if...
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How does Metlife handle intermittent leave requests?

Metlife has a detailed process for evaluating intermittent leave requests. They assess the application based on documentation...
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Filing a Leave

How do I file a leave of absence with Metlife?

To file a leave of absence with Metlife Total Absence, individuals should gather necessary documentation and visit the relevant...
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What happens if my leave request is denied?

If a leave request is denied, individuals should review the denial details from Metlife - Total Absence to understand the...
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What documentation do I need to provide for a leave request?

When requesting leave through Metlife Total Absence, individuals typically need to provide a leave request form and may require...
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How long does it take to process a leave claim?

The time it takes to process a leave claim at Metlife - Total Absence can range from seven to ten business days after all...
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Claim Status and Appeals

Can I appeal an absence claim decision made by Metlife?

Individuals can appeal a Metlife absence claim decision by following a defined process outlined in the notification received....
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How can I check the status of my leave claim?

To check the status of a leave claim with Metlife Total Absence Solutions, users can log into the Metlife portal to access...
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Return to Work Support

Does Metlife provide resources for returning to work after leave?

Metlife provides various resources to assist individuals in transitioning back to work following a leave of absence. These may...
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What support does Metlife offer for short-term leave?

Metlife's Total Absence Solutions program provides extensive support for short-term leave, managing claims, ensuring...
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