What should I do if I see a discrepancy in my bill?

If a customer notices a discrepancy in their bill from Meralco, it is essential to investigate the matter further. The customer should begin by carefully reviewing the bill, comparing the current charges with previous bills to identify any unusual patterns. It may also be helpful to consider factors such as changes in power consumption or any recent adjustments to rates or fees that may have impacted the bill amount. Once the customer has gathered all relevant information, it can be beneficial to check Meralco's official website for detailed explanations regarding billing, as there may be insights available that clarify common discrepancies. Additionally, the website often contains information about billing adjustments, payment arrangements, and other related topics. Should the customer still believe that the bill is incorrect, contacting Meralco’s customer service to report the discrepancy is the recommended approach. In this scenario, it is crucial to have all relevant details on hand, including previous bills and any specific concerns, to facilitate a smoother resolution. For contact information and additional resources, customers can refer to the official Meralco website.