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MassSave.com Customer FAQ

Top Answers & How-to Guides

What is MassSave.com's Phone Number?

The question we are asked most often is about how to talk to MassSave.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I combine MassSave rebates with other incentives or tax credits?

Yes, it is possible to combine MassSave rebates with other incentives or tax credits. MassSave encourages customers to take advantage...
Ask any question you have about MassSave.com customer service, get an answer now.
Contact MassSave.com customer service

Overview

What is MassSave and what does it do?

MassSave is a collaborative initiative between the Massachusetts Department of Energy Resources and local utilities. Its primary goal...
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Eligibility

Who is eligible for MassSave programs?

All Massachusetts residential customers are eligible for MassSave programs, including homeowners, renters, landlords, and tenants....
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Can I participate in MassSave programs if I rent my home?

Yes, if you are a renter, you can still participate in certain MassSave programs. The MassSave Home Energy Services Program offers...
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Are there income-based eligibility requirements for MassSave programs?

Yes, there are income-based eligibility requirements for MassSave programs. These requirements vary depending on the specific program....
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Programs

What types of energy efficiency programs does MassSave offer?

MassSave offers a wide range of energy efficiency programs tailored to meet the needs of residential, commercial, and industrial customers....
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What is the HEAT Loan Program and how does it work?

The HEAT Loan Program is a financing option offered by MassSave to help homeowners make energy-efficient upgrades to their homes. The...
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Assessment

What should I expect during a home energy assessment?

During a home energy assessment, you can expect a comprehensive evaluation of your home's energy efficiency. Trained professionals...
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Incentives

Can I combine MassSave rebates with other incentives or tax credits?

Yes, it is possible to combine MassSave rebates with other incentives or tax credits. MassSave encourages customers to take advantage...
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Help me with my MassSave.com customer service issue

Ask any question you have about MassSave.com customer service. We will do our best to get you answers right away.
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