What is your return policy?

Masa.com has a return policy designed to ensure customer satisfaction while accommodating various situations. Generally, customers are allowed to return products within a specified timeframe after the purchase date. This timeframe is typically quoted as a number of days from the date of receipt, allowing customers ample opportunity to assess the product's fit for their needs. It is important that the returned items are in their original packaging and condition, including any accessories or documentation that were included. Any marketing materials or promotional products that may have accompanied the main purchase must also be returned, as they are part of the overall transaction. Customers should keep in mind that certain items, such as those deemed customized or personalized, may not be eligible for return. Additionally, customers are often responsible for the return shipping costs unless the return is due to an error on the part of Masa.com, such as shipping the wrong item. To get the most accurate and up-to-date information regarding the return policy, customers are encouraged to visit the relevant section of the current Masa.com website. This page will provide detailed information about specific eligibility criteria, instructions for initiating a return, and any exceptions that may apply, ensuring a smooth return process.