What is your return policy for defective items?

Mark Harrod Ltd has a clear return policy for defective items to ensure customer satisfaction. If a customer receives a defective item, they typically have the right to return it within a specified period, usually indicated on their website. The first step is to check the specific return guidelines that apply to the item in question. Under normal circumstances, customers are asked to retain the original packaging and any paperwork that accompanied the purchase. In the event of a defective item, customers are often encouraged to provide evidence of the defect, which may include photographs or a detailed description, to facilitate the return process. Once a return is approved, customers are generally instructed on how to ship the item back. It is important to note that return shipping fees may or may not be covered, depending on the circumstances and the policies in place at Mark Harrod Ltd. For those seeking detailed information about the return process, including any necessary forms and specific instructions, it is advisable to check the current web page of Mark Harrod Ltd. This page may have the most up-to-date information regarding return policies, including the aspects relating to defective items.