The question we are asked most often is about how to talk to Malwarebytes customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
There is a link to the most up-to-date contact information right here on this page that you're viewing.
Asked Mar 12, 2026 2:58 PM
I want to cancel Personal Data Remover
To cancel your Personal Data Remover subscription, you can typically do so through your account settings on the Malwarebytes website. Look for the subscription or billing section to find the cancellation option. Follow the prompts to complete the cancellation process.
Asked Dec 18, 2025 1:19 PM
Upgrade to ultimate but I only need 5 devices, not 10
You can purchase a license for 5 devices, which is available as a separate option instead of the ultimate package. The ultimate package includes licenses for 10 devices, but if you only require protection for 5, opt for a license that fits your needs.
Asked Oct 26, 2025 7:15 PM
How do I reach a live person on the phone for customer support?
There is a link to the most up-to-date contact information right here on this page that you are viewing.
Asked Jul 8, 2025 7:53 PM
I want to purchase the Malwarebytes app for my iphone
Malwarebytes offers a mobile app for iPhone that you can purchase through the Apple App Store. Simply search for "Malwarebytes" in the App Store, and you will find the app available for download and purchase. Follow the prompts in the App Store to complete your transaction.
Asked Jun 28, 2025 7:40 PM
Help me with my Malwarebytes customer service issue
We look to the Malwarebytes issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
We partner with a California-based expert help company to provide you with tech support experts 24/7. Enjoy a $5 one-week trial membership and get help from a real support technician now.