What should I do if I receive a damaged item?

If you receive a damaged item from Madamemadeline.com, it is important to address the situation promptly. Begin by carefully examining the package and taking photographs of any visible damage to both the item and the packaging. These photos can serve as useful documentation. Next, review the order details and the return or exchange policies provided on the Madamemadeline.com website, as this information will guide you on the appropriate steps to take. Typically, customers are advised to report the issue to the retailer as soon as possible, ideally within a specified time frame. This can often be done through a customer service section or return request option found on the current web page. Provide all relevant information, including your order number, a description of the damage, and the photographs you have taken. This will help facilitate a smooth resolution, whether that involves a replacement, exchange, or refund. Lastly, ensure you follow any instructions given for returning the damaged item if necessary. Being organized and proactive will assist in resolving the matter efficiently.