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Lot18.com Customer FAQ

Top Answers & How-to Guides

What is Lot18.com's Phone Number?

The question we are asked most often is about how to talk to Lot18.com customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do I need to create an account to make a purchase?

Creating an account is usually necessary to make a purchase on Lot18.com. It helps manage orders, track shipments, and...

Can I buy wine on Lot18.com if I'm not a member?

On Lot18.com, individuals generally need to register for a free membership to make purchases. This registration grants access...
Ask any question you have about Lot18.com customer service, get an answer now.
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Recent Lot18.com Customer Questions

Help me with my Lot18.com customer service issue

Shipping and Delivery

How can I update my shipping address?

To update a shipping address on Lot18.com, a user needs to log in, access account settings, and enter the new address in the...
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Do you offer international shipping?

Lot18.com mainly provides shipping within the United States, with limited options for international delivery. Customers should...
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Can I track my order once it has been placed?

Yes, after placing an order on Lot18.com, customers can track it using a tracking number in their order confirmation email or...
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Product Information

How does Lot18.com work?

Lot18.com functions as an online wine marketplace that provides a diverse array of fine wines, catering to all types of wine...
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What types of products does Lot18.com sell?

Lot18.com offers a carefully selected range of fine wines, premium spirits, and gourmet foods. Their wine collection features...
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What are the best practices for storing wine purchased from Lot18.com?

Proper wine storage is vital for preserving quality. Key practices include maintaining a stable temperature of fifty-five to...
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How often does Lot18.com change its product offerings?

Lot18.com updates its wine selections regularly to maintain a varied and exciting inventory, often introducing new wines and...
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Account Management

Do I need to create an account to make a purchase?

Creating an account is usually necessary to make a purchase on Lot18.com. It helps manage orders, track shipments, and...
Read more

Can I buy wine on Lot18.com if I'm not a member?

On Lot18.com, individuals generally need to register for a free membership to make purchases. This registration grants access...
Read more

Can I give a Lot18.com membership as a gift?

Lot18.com does not directly offer membership gifting, but you can purchase gift cards or wine selections as gifts. This allows...
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Payment and Purchasing

What is your return policy?

Lot18.com prioritizes customer satisfaction with a return policy that allows refunds or replacements for damaged or defective...
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What payment methods does Lot18.com accept?

Lot18.com usually accepts numerous payment options for customer convenience, including major credit cards like Visa and...
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Are there any purchasing limits on Lot18.com?

Lot18.com often applies purchasing limits to promote fairness among customers, which depend on product type, promotions, or...
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Order Issues

Are there age restrictions for purchasing from Lot18.com?

Lot18.com enforces a twenty-one years minimum age requirement for purchases, aligning with U.S. drinking laws. Age verification...
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What should I do if I have a problem with a wine order?

If an issue arises with a wine order from Lot18.com, start by reviewing the confirmation email for essential details, then...
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