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Lonely Planet Customer FAQ

Top Answers & How-to Guides

What is Lonely Planet's Phone Number?

The question we are asked most often is about how to talk to Lonely Planet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
Ask any question you have about Lonely Planet customer service, get an answer now.

Recent Lonely Planet Customer Questions

I ordered a guidebook from Lonely Planet, but it didn't arrive till after I had left for my trip. Can I return it?

Yes, you can return orders from Lonely Planet within 30 days of receiving them. However, you will need to cover the return postage costs. Items must be in perfect resalable condition to be accepted for return. Because different conditions may apply in certain scenarios, it's always a good idea to contact customer service to clarify details. They can guide you through the specific steps of conducting a return and advise you on how to proceed effectively.
Asked Jun 20, 2024 4:07 PM

Help me with my Lonely Planet customer service issue

Payment and Ordering

What payment methods are accepted on the Lonely Planet website?

Lonely Planet's website generally accepts major credit cards like Visa, MasterCard, American Express, and Discover....

What is Lonely Planet's cancellation policy for bookings?

Lonely Planet does not directly handle bookings, so it does not have a universal cancellation policy. Each travel service or...

Can I purchase Lonely Planet guidebooks in physical stores?

Lonely Planet guidebooks can be found in numerous physical stores worldwide, including chain bookstores and independent shops....

Guidebook Information

Are Lonely Planet guidebooks available in languages other than English?

Lonely Planet offers guidebooks in various languages beyond English, such as Spanish, French, German, Italian, and Portuguese....

Are Lonely Planet guidebooks updated regularly?

Lonely Planet guidebooks are updated regularly, though the frequency can vary by destination. Significant changes are promptly...

Can I leave reviews or ratings for Lonely Planet guidebooks?

Lonely Planet allows readers to share their insights on guidebooks, primarily through online retailers like Amazon. There may...

Digital Resources

Can I download Lonely Planet guidebooks to my mobile device?

Lonely Planet does provide downloadable guidebooks for mobile devices, available in formats like eBooks on platforms such as...

What travel resources and tools are available on the Lonely Planet website?

The Lonely Planet website offers a wide array of travel tools and resources, including extensive guides, destination articles,...

Are there any free travel guides or resources available on the Lonely Planet website?

Lonely Planet provides a selection of free travel resources and guides on their website, including downloadable city guides,...

Travel Insights

What are the latest travel trends and destinations highlighted by Lonely Planet?

Lonely Planet identifies key travel trends for late 2023, such as a focus on sustainable practices and increasing remote work...

What tips does Lonely Planet have for budget travel?

Lonely Planet provides various budget travel tips, such as planning trips during shoulder seasons for better prices, seeking...

Community Engagement

What are the benefits of following Lonely Planet on social media?

Following Lonely Planet on social media provides travel enthusiasts with curated content, stunning photos, tips, and cultural...

Is it possible to submit my travel writing or photography to Lonely Planet?

Aspiring writers and photographers can explore opportunities to contribute to Lonely Planet, although unsolicited submissions...
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