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Lonely Planet Customer FAQ

Top Answers & How-to Guides

What is Lonely Planet's Phone Number?

The question we are asked most often is about how to talk to Lonely Planet customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What travel resources and tools are available on the Lonely Planet website?

The Lonely Planet website offers a myriad of travel resources and tools to assist you in planning your perfect adventure. Firstly,...
Ask any question you have about Lonely Planet customer service, get an answer now.

Recent Lonely Planet Customer Questions

I ordered a guidebook from Lonely Planet, but it didn't arrive till after I had left for my trip. Can I return it?

Yes, you can return orders from Lonely Planet within 30 days of receiving them. However, you will need to cover the return postage costs. Items must be in perfect resalable condition to be accepted for return. Because different conditions may apply in certain scenarios, it's always a good idea to contact customer service to clarify details. They can guide you through the specific steps of conducting a return and advise you on how to proceed effectively.
Asked Jun 20, 2024 4:07 PM

Help me with my Lonely Planet customer service issue

Payment Methods

What payment methods are accepted on the Lonely Planet website?

On the Lonely Planet website, you can conveniently make your purchases using various payment methods. We accept all major credit and...

Languages

Are Lonely Planet guidebooks available in languages other than English?

Yes, Lonely Planet guidebooks are available in multiple languages besides English. Lonely Planet strives to cater to a diverse range...

Mobile Downloads

Can I download Lonely Planet guidebooks to my mobile device?

Yes, you can download Lonely Planet guidebooks to your mobile device. Lonely Planet offers a convenient and user-friendly mobile app...

Cancellation Policy

What is Lonely Planet's cancellation policy for bookings?

Lonely Planet's cancellation policy for bookings allows customers to cancel their bookings up to a certain period before the start...

Guidebook Updates

Are Lonely Planet guidebooks updated regularly?

Yes, Lonely Planet guidebooks are updated regularly to ensure accurate and reliable information. We understand the importance of providing...

Purchase Locations

Can I purchase Lonely Planet guidebooks in physical stores?

Yes, you can purchase Lonely Planet guidebooks in physical stores. Lonely Planet guidebooks are available for purchase at numerous...

Travel Resources

What travel resources and tools are available on the Lonely Planet website?

The Lonely Planet website offers a myriad of travel resources and tools to assist you in planning your perfect adventure. Firstly,...
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