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Lighting Direct Customer FAQ

Top Answers & How-to Guides

How do I Contact Lighting Direct Customer Service?

The question we are asked most often is about how to talk to Lighting Direct customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Lighting Direct Customer Questions

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Order Delivery

How long does it take for my order to be delivered?

Delivery times for orders from Lighting Direct depend on the product, shipping method, and location. Standard shipping may take...
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Can I track the status of my order?

Yes, order tracking is available through Lighting Direct. After processing, customers receive tracking details via email, and...
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What are your policies regarding canceled orders?

Lighting Direct allows order cancellations before shipment, encouraging customers to act quickly. After shipping, the return...
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Returns and Policies

What is your return policy?

Lighting Direct offers a return policy allowing most unused items to be returned within thirty days for a full refund, provided...
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What is your price match guarantee policy?

Lighting Direct has a price match guarantee to ensure competitive pricing. If a customer finds a lower price for an identical...
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Shipping and Discounts

Do you offer free shipping?

Lighting Direct provides free shipping on select orders, typically based on minimum spending or special promotions. For the...
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Do you offer discounts for bulk orders?

Lighting Direct does often provide discounts for bulk orders, but the exact terms depend on the products and order size....
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Payment and Warranties

What payment methods do you accept?

Lighting Direct typically accepts major credit cards like Visa, MasterCard, American Express, and Discover, along with PayPal...
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Are your products covered by a warranty?

Lighting Direct's products generally come with warranties that cover defects, but the terms depend on the manufacturer and item...
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Showroom and Consultation

Do you have a showroom where I can see the lighting fixtures in person?

Lighting Direct mainly functions as an online retailer and typically does not have a physical showroom for customers to visit....
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Can I schedule a consultation for professional advice on lighting?

Lighting Direct does not provide direct consultation services for lighting advice but offers helpful resources on their...
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Product Information

Do you offer professional installation services?

Lighting Direct does not directly provide installation services, but offers products suitable for installation by qualified...
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Can you provide assistance with selecting the right lighting fixtures for my space?

Choosing the correct lighting fixtures requires understanding the space's function, size, ceiling height, decor style, and...
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What types of lighting products are available on Lighting Direct?

Lighting Direct boasts a diverse range of lighting products suitable for different tastes and uses, including indoor and...
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Do you provide detailed product specifications on your website?

Lighting Direct offers comprehensive product specifications on its website, including dimensions, materials, wattage, bulb...
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