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LifeLock Customer FAQ

Top Answers & How-to Guides

What is LifeLock's Phone Number?

The question we are asked most often is about how to talk to LifeLock customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What is LifeLock's refund policy and how can I cancel my subscription?

LifeLock offers a refund policy that permits cancellations within the first thirty days for a full refund. After this period,...

What is the process for updating my personal information with LifeLock?

To update personal information with LifeLock, members should log in to their account on the website, navigate to account...
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Recent LifeLock Customer Questions

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LifeLock Overview

What is LifeLock and what services does it offer?

LifeLock is an identity theft protection service by Norton, subsidiary of Symantec, focused on safeguarding personal...
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How does LifeLock protect my personal information?

LifeLock safeguards personal information through ongoing monitoring of databases and alerts for suspicious activities. It...
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What is identity theft and how does LifeLock help prevent it?

Identity theft involves unlawfully obtaining another person’s personal information for financial gain, leading to severe...
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How does LifeLock differentiate itself from other identity theft protection services?

LifeLock sets itself apart from other identity theft protection services through its advanced monitoring capabilities,...
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Monitoring and Protection

Does LifeLock offer credit monitoring services?

LifeLock indeed provides credit monitoring within its identity theft protection services, helping users stay updated on changes...
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Can I monitor my credit score with LifeLock?

LifeLock offers credit monitoring as part of its identity theft protection services, informing users of significant changes in...
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How frequently does LifeLock monitor my personal information?

LifeLock offers continuous monitoring of personal information, searching the internet and dark web for sensitive data, with...
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Can I choose which personal information LifeLock monitors?

LifeLock allows members to tailor their monitoring services based on the plan selected and personal preferences during sign-up....
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Account Management

What is LifeLock's refund policy and how can I cancel my subscription?

LifeLock offers a refund policy that permits cancellations within the first thirty days for a full refund. After this period,...
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What is the process for updating my personal information with LifeLock?

To update personal information with LifeLock, members should log in to their account on the website, navigate to account...
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Membership Features

Are there any additional features or benefits included with LifeLock membership?

LifeLock membership affords various features aimed at identity theft prevention. This includes personal information monitoring,...
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How can I enhance my protection with LifeLock services?

To boost protection with LifeLock, users can select higher-tier plans for more coverage, utilize credit monitoring services,...
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Are there age restrictions for LifeLock membership?

LifeLock has age restrictions for membership, requiring primary account holders to be at least eighteen years old. Parents can...
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Can I transfer my LifeLock membership to someone else?

LifeLock memberships are typically non-transferable, as they are linked to the individual account holder. New users must create...
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Response to Identity Theft

Does LifeLock offer any insurance or reimbursement for identity theft-related expenses?

LifeLock includes identity theft insurance within its protection services, covering certain expenses like legal fees and lost...
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What security measures does LifeLock have in place to protect my information?

LifeLock has implemented various security measures to safeguard personal information, such as advanced encryption and...
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What should I do if I believe my information has been compromised?

If someone believes their personal information has been compromised, they should act quickly to reduce risks. This includes...
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We look to the LifeLock issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LifeLock issues reported to GetHuman
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