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Life Storage Customer FAQ

Top Answers & How-to Guides

What is Life Storage's Phone Number?

The question we are asked most often is about how to talk to Life Storage customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Do you offer online account management?

Life Storage offers online account management for customers to access and manage their storage accounts via the website or...
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Recent Life Storage Customer Questions

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Access and Security

Can I access my storage unit anytime?

Life Storage generally provides 24-hour access to storage units, but some locations may have specific hours. It is advisable to...
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What security features do you offer?

Life Storage prioritizes security with features such as 24-hour video surveillance, controlled access gates, well-lit...
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Is insurance available for my belongings?

Life Storage provides several insurance options to safeguard belongings against risks like theft or damage. Since lease terms...
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Payment and Discounts

What payment options do you accept?

Life Storage provides multiple payment methods including major credit and debit cards, online banking, and automated...
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Are discounts available for long-term rentals?

Life Storage commonly provides discounts for long-term rentals, but specifics vary by location and time. Prospective customers...
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Storage Unit Information

Can I change my rental unit size later?

Yes, Life Storage allows unit size changes later, depending on availability. Customers should consult their facility staff for...
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Are your facilities climate-controlled?

Life Storage provides various storage options, including many with climate control features for temperature-sensitive items....
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What storage unit sizes are available?

Life Storage has a wide range of unit sizes to suit various needs, from small units similar to closets to large ones capable of...
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Do you have month-to-month rentals?

Life Storage provides flexible month-to-month rental agreements for storage units, allowing customers to rent without long-term...
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Additional Services

Do you sell moving supplies?

Life Storage provides a range of moving supplies like boxes, tape, and bubble wrap to support customers. Supplies can usually...
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Can I rent a truck for moving?

Life Storage does not provide truck rentals directly, but many facilities collaborate with truck rental companies. Customers...
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Do you offer online account management?

Life Storage offers online account management for customers to access and manage their storage accounts via the website or...
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Rental Processes

How do I move out of my storage unit?

To move out of a storage unit at Life Storage, review your rental agreement for notice requirements and inform the facility of...
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How do I reserve a storage unit?

Reserving a storage unit at Life Storage is straightforward and can be done online or in-person. Users can locate a nearby...
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What is the process for cancelling my rental?

To cancel a rental with Life Storage, customers should review their rental agreement and confirm that their unit is cleared and...
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We look to the Life Storage issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Life Storage issues reported to GetHuman
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