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Liberty Utilities Customer FAQ

Top Answers & How-to Guides

What is Liberty Utilities's Phone Number?

The question we are asked most often is about how to talk to Liberty Utilities customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

What are the office hours and locations for Liberty Utilities?

Liberty Utilities has various office hours that can vary by location and utility type, often operating from 8:00 AM to 5:00 PM,...

What is the process to set up new service?

To establish new service with Liberty Utilities, one must identify the service type, complete an application online or by other...
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Recent Liberty Utilities Customer Questions

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Outages and Emergencies

How do I report a power outage?

Customers can report a power outage to Liberty Utilities through their website's reporting tool, a customer service phone line,...
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What should I do if I smell gas in my home?

If gas is detected in a home, safety is the top priority. Evacuate everyone and pets, avoiding electrical devices to minimize...
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Services and Programs

What services does Liberty Utilities offer?

Liberty Utilities offers essential electric, natural gas, and water services, catering to residential and business customers....
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Are there any energy-saving programs or incentives available?

Liberty Utilities provides a variety of energy-saving programs and incentives to help customers reduce energy use and lower...
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What community programs or events does Liberty Utilities support?

Liberty Utilities actively participates in community programs that focus on education, environmental efforts, and safety...
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Payments and Billing

What are the accepted payment methods?

Liberty Utilities provides various payment methods, including online payments with credit or debit cards, automatic bank...
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What are the current rates for utilities?

Utility rates from Liberty Utilities, including electricity, gas, and water, depend on factors like location and usage. These...
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Are payment plans available for customers?

Liberty Utilities provides options like payment plans to assist customers in managing their utility bills by allowing payments...
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What should I do if my bill seems higher than usual?

Customers noticing a higher-than-usual bill from Liberty Utilities should first review the bill for discrepancies and compare...
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Account Management

What are the office hours and locations for Liberty Utilities?

Liberty Utilities has various office hours that can vary by location and utility type, often operating from 8:00 AM to 5:00 PM,...
Read more

What is the process to set up new service?

To establish new service with Liberty Utilities, one must identify the service type, complete an application online or by other...
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How can I access my account online?

To access an account online with Liberty Utilities, visit their website and click on "Customer Login" at the top right. Enter...
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Do you have resources for energy efficiency at home?

Liberty Utilities provides a range of resources to help customers improve energy efficiency at home. This includes tips on...
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What assistance is available for low-income customers?

Liberty Utilities provides various assistance programs for low-income customers, including bill payment assistance, LIHEAP for...
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We look to the Liberty Utilities issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Liberty Utilities issues reported to GetHuman
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