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LensShopper Customer FAQ

Top Answers & How-to Guides

How do I Contact LensShopper Customer Service?

The question we are asked most often is about how to talk to LensShopper customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LensShopper Customer Questions

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Product Information

What types of lenses do you offer?

LensShopper provides a wide selection of lenses, including prescription options for various vision issues like nearsightedness...
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Is there a warranty available for your lenses?

LensShopper generally provides a warranty for their lenses that addresses manufacturing defects, ensuring quality. Details...
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How do you ensure the quality of your lenses?

LensShopper ensures high-quality lenses by collaborating with trusted manufacturers using advanced technology and strict...
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Do you have a price match guarantee?

LensShopper does not offer a price match guarantee, but they have competitive prices and may have promotions. It is wise to...
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Returns and Care

What is your return policy on lenses?

LensShopper has a comprehensive return policy that generally allows returns of unused items within about thirty days. Returns...
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Can I get assistance selecting the right lenses?

When choosing lenses, individuals should evaluate their prescription details, lens type, material, coatings, and budget....
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How do I care for my lenses?

Proper lens care is crucial for maintaining vision and prolonging their lifespan. Always wash hands before handling lenses and...
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Ordering Process

Can I order lenses without a prescription?

Ordering lenses without a prescription is difficult and not recommended, as LensShopper and other reputable retailers generally...
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How do I find the right prescription for my lenses?

Obtaining the right prescription for lenses requires a visit to an eye care professional for a comprehensive examination that...
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Can I modify my order after it has been placed?

Modifying an order with LensShopper is possible if the order is still being processed and has not yet shipped. Changes can...
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What if my lenses arrive damaged or incorrect?

If lenses arrive damaged or incorrect, customers should check them immediately and take photos for documentation. It is...
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Shipping and Tracking

How do I track my order after purchase?

To track an order from LensShopper, customers often receive an email confirmation with tracking information. They can monitor...
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What are the shipping options available?

LensShopper provides various shipping options including standard and expedited delivery, with costs that differ based on...
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Payment and Discounts

What payment methods do you accept?

LensShopper usually offers various payment methods, including major credit cards like Visa, MasterCard, and American Express,...
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Do you offer discounts for bulk purchases?

LensShopper occasionally provides promotional discounts for bulk purchases, but the details depend on the lenses and inventory....
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