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Can I modify my order after it has been placed?

Asked 2 months ago
Once an order is placed with LensShopper, the ability to modify it may depend on various factors, including the processing status of the order and the specific policies in place at the time. Typically, if an order is still in the processing stage and has not yet been shipped, there may be a possibility to make changes. This could include updating prescription details, changing the type of lenses, or altering shipping information. However, once an order transitions to shipping, modifications are generally not feasible. It is advisable to check the current policies and guidelines directly on the LensShopper website for the most accurate and up-to-date information. If you require specific assistance or have unique circumstances regarding your order, the website may have contact options available for further inquiries.
Answered Sep 23rd 2025

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