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LensCrafters Customer FAQ

Top Answers & How-to Guides

What is LensCrafters's Phone Number?

The question we are asked most often is about how to talk to LensCrafters customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent LensCrafters Customer Questions

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Customer Support

What happens if my prescription changes?

When a prescription changes, which is common, it may be necessary to get new eyeglasses or contact lenses for clearer vision....
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How do I get my glasses adjusted if they don’t fit properly?

For proper adjustments to ill-fitting glasses, visiting a local LensCrafters store is recommended. Their trained opticians can...
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Can I return my glasses if I am not satisfied?

LensCrafters allows returns and exchanges if customers are unsatisfied with their glasses, typically within a certain...
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How do I clean and maintain my glasses?

To clean and maintain glasses, wash your hands, rinse lenses with lukewarm water, and use a microfiber cloth or suitable...
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Services Offered

What services do you provide at LensCrafters?

LensCrafters provides comprehensive eye exams by certified optometrists, a variety of eyewear including designer frames, lens...
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Can I get an eye exam at LensCrafters?

LensCrafters does provide eye exams performed by licensed optometrists, which evaluate vision and eye health. However, it is...
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What are your options for prescription glasses?

LensCrafters provides a wide selection of prescription glasses, including various frame styles and materials, along with lens...
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Are there options for children’s eyewear?

LensCrafters provides a wide array of children's eyewear, offering stylish and durable frames in various colors and designs....
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Payments and Insurance

Do you offer insurance benefits for eyewear purchases?

LensCrafters accepts numerous vision insurance plans, allowing customers to utilize benefits for eyewear like glasses and...
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What payment methods do you accept?

LensCrafters generally accepts various payment methods, including major credit and debit cards, as well as flexible spending...
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Warranties and Promotions

Do you have any promotions currently running?

LensCrafters regularly provides various promotions, including seasonal sales and special deals for new customers. Customers...
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Are there any warranties available for your eyewear?

LensCrafters provides various warranties on eyewear, typically offering a one-year warranty for frames and lenses against...
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Can I order lenses for my existing frames?

Yes, LensCrafters allows customers to obtain lenses for their existing frames. By assessing the frames, they can determine...
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Store Information

How do I find a LensCrafters location near me?

To locate a LensCrafters store nearby, visiting the official LensCrafters website is recommended. Their store locator lets you...
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How long does it take to get my glasses ready?

The preparation time for glasses at LensCrafters can differ based on factors like prescription type and frame choice. Standard...
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We look to the LensCrafters issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
LensCrafters issues reported to GetHuman
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