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Lapigems Gem Company Customer FAQ

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What is Lapigems Gem Company's Phone Number?

The question we are asked most often is about how to talk to Lapigems Gem Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Gemstone Information

What types of gemstones does Lapigems Gem Company sell?

Lapigems Gem Company provides a wide array of gemstones, including both precious options like diamonds and emeralds as well as...
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Where do the gemstones from Lapigems Gem Company come from?

Lapigems Gem Company sources its gemstones from diverse worldwide locations, including Brazil, Sri Lanka, and Madagascar. Each...
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Are there any gemstone enhancements associated with your products?

Lapigems Gem Company provides a range of stones, which may undergo various enhancements like heat treatment and clarity...
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What is the difference between natural and synthetic gemstones?

The distinction between natural and synthetic gemstones is crucial, as natural gems form over millions of years through...
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How do I determine the value of a gemstone?

To assess a gemstone's value, consider its type, quality based on the Four Cs, origin, and any certifications. Rarity and...
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Do you provide gemstone appraisals?

Lapigems Gem Company does not directly offer gemstone appraisals, as these evaluations require a certified expert. Customers...
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Custom Services

Do you offer custom-made jewelry with your gemstones?

Lapigems Gem Company provides options for custom-made jewelry, allowing clients to choose from various gemstones and create...
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Can I request a specific cut or shape for a gemstone?

Lapigems Gem Company provides various gemstones but the ability to request specific cuts or shapes can vary based on factors...
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Certifications and Care

Does Lapigems Gem Company offer any certifications for their gemstones?

Lapigems Gem Company does not automatically provide certifications for their gemstones but offers details on quality and...
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What is the maintenance and care advice for purchasing gemstones?

Caring for gemstones involves regular cleaning with mild soap and warm water, using a soft cloth or brush, and avoiding harsh...
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Payment and Returns

What are the accepted payment methods for purchasing gemstones?

Lapigems Gem Company provides several payment options for buying gemstones, including major credit cards and digital wallets....
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Can I return gemstones if I change my mind?

Lapigems Gem Company's return policy may allow for returns, but conditions apply, especially for altered or damaged items. It...
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Shipping and Delivery

Does Lapigems Gem Company offer international shipping?

Lapigems Gem Company does provide international shipping for customers outside the United States, enabling them to order gems...
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What is the average delivery time for gemstone orders?

The delivery time for gemstone orders from Lapigems varies based on shipping method and destination. Generally, standard...
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Are there any additional fees or taxes for international orders?

International orders from Lapigems may incur extra charges like customs duties and taxes, which depend on the destination...
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