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Laclede Gas Company Customer FAQ

Top Answers & How-to Guides

What is Laclede Gas Company's Phone Number?

The question we are asked most often is about how to talk to Laclede Gas Company customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

How can I view and manage my account online?

Customers can view and manage their Laclede Gas Company account online by visiting their official website, lacledegas.com....
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Recent Laclede Gas Company Customer Questions

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Service Setup and Management

How do I start or stop natural gas service?

Customers looking to start or stop natural gas service with Laclede Gas Company must follow specific procedures. Starting...
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How can I view and manage my account online?

Customers can view and manage their Laclede Gas Company account online by visiting their official website, lacledegas.com....
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How do I sign up for automatic bill payment?

To enroll in automatic bill payment with Laclede Gas Company, customers should visit the official website and find the billing...
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How can I switch to paperless billing?

To switch to paperless billing with Laclede Gas Company, customers should log in to their online account or create one if they...
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Safety and Emergencies

How do I report a gas leak or emergency?

In the event of a suspected gas leak or emergency, it is essential to prioritize safety by evacuating the area immediately and...
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What should I do if I smell gas?

If a person detects the smell of gas, they should act quickly to prioritize safety by leaving the area without using any...
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What should I do if I experience an outage in service?

In the event of a service outage with Laclede Gas, one should first determine if it is only a personal issue or a wider area...
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Appliance and Usage Issues

What should I do if my natural gas appliances are not working properly?

If natural gas appliances malfunction, begin by checking pilot lights and relight them if necessary. Ensure the main gas valve...
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How do I read my natural gas meter?

Reading a natural gas meter involves understanding dial and digital meters. For dial meters, start from the leftmost dial,...
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Are there conservation programs offered by Laclede Gas?

Laclede Gas Company provides various conservation programs aimed at helping customers reduce energy expenses and enhance...
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Billing and Payments

What payment options are available for my natural gas bills?

Laclede Gas Company provides various payment methods for natural gas bills, including online payments via credit or debit...
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What programs or assistance options are available for low-income customers?

Laclede Gas Company offers several support options for low-income customers, including LIHEAP for energy costs, a budget...
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What are the rates and fees associated with natural gas service?

Laclede Gas Company has rates and fees that vary depending on usage, service type, and location. Bills usually include the cost...
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How can I apply for financial assistance for my gas bill?

Individuals looking for financial support for their gas bills can explore various programs offered by Laclede Gas Company, such...
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