What is your return policy?

Kiyonna.com offers a return policy designed to ensure customer satisfaction while maintaining a streamlined process for returns. Customers are generally allowed to return items within a specified period, which is typically thirty days from the date of purchase. To be eligible for a return, the items must be unworn, unwashed, and in their original condition with all tags still attached. This policy applies to most items, although there may be some exceptions, such as final sale items or certain specialized merchandise which cannot be returned. When initiating a return, customers should ideally refer to the return instructions found on the Kiyonna website. This section provides detailed guidance on how to properly package and send back items, as well as information regarding customer responsibility for return shipping fees. It is important for customers to retain tracking information when shipping back returns to ensure a smooth process. Once the return is received and processed by Kiyonna, any eligible refund will typically be issued back to the original payment method. Processing time for refunds may vary, so customers should keep an eye on their bank statements for the credited funds. For any specific questions regarding the return process or if one has additional inquiries beyond what is outlined, it may be beneficial to refer to the current web page, where Kiyonna provides contact information and further assistance.