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Kiehl's Customer FAQ

Top Answers & How-to Guides

What is Kiehl's's Phone Number?

The question we are asked most often is about how to talk to Kiehl's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Does Kiehl's have any physical store locations?

Yes, Kiehl's does have physical store locations. As a brand that values personal touch and customer experience, we have established...
Ask any question you have about Kiehl's customer service, get an answer now.
Contact Kiehl's customer service

About Kiehl's

What is Kiehl's?

Kiehl's is a renowned skincare brand that offers a wide range of high-quality skincare, haircare, and body care products. Established...
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Product Information

What products does Kiehl's offer?

Kiehl's offers a wide range of skincare, haircare, and bodycare products to address various needs. Their product lineup includes cleansers,...
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What are some popular Kiehl's products?

Kiehl's offers a range of popular products loved by customers worldwide. Among their top picks are the Ultra Facial Cream, a lightweight...
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Purchase and Shipping

Where can I purchase Kiehl's products?

You can purchase Kiehl's products from various sources. The most convenient and reliable option is to visit Kiehl's official website,...
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Does Kiehl's offer international shipping?

Yes, Kiehl's offers international shipping to select countries. As a global brand, we want to ensure that our products are accessible...
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Ingredients and Testing

Do Kiehl's products contain any harmful ingredients?

No, Kiehl's products do not contain any harmful ingredients. Our commitment to providing safe and effective skincare products has always...
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Are Kiehl's products tested on animals?

No, Kiehl's products are not tested on animals. We have a longstanding commitment to using alternative testing methods to ensure the...
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Shelf Life and Returns

How long is the shelf life of Kiehl's products?

The shelf life of Kiehl's products typically varies, but most of them have a recommended use-by date of 2 to 3 years. However, it's...
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Can I return or exchange a Kiehl's product?

Yes, Kiehl's offers a hassle-free return and exchange policy. If you are not completely satisfied with your purchase, you can return...
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Samples and Skin Types

Does Kiehl's offer samples of their products?

Yes, Kiehl's offers samples of their products. We understand that trying a product before committing to purchase is important. Therefore,...
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Are Kiehl's products suitable for all skin types?

Yes, Kiehl's products are suitable for all skin types. Whether you have oily, dry, sensitive, or combination skin, Kiehl's offers a...
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Store Locations

Does Kiehl's have any physical store locations?

Yes, Kiehl's does have physical store locations. As a brand that values personal touch and customer experience, we have established...
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Help me with my Kiehl's customer service issue

Ask any question you have about Kiehl's customer service. We will do our best to get you answers right away.
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