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Kiehl's Customer FAQ

Top Answers & How-to Guides

What is Kiehl's's Phone Number?

The question we are asked most often is about how to talk to Kiehl's customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Product Information

What products does Kiehl's offer?

Kiehl's provides a wide array of skincare and grooming products, including cleansers, moisturizers, serums, masks, and sun care...
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Do Kiehl's products contain any harmful ingredients?

Kiehl's is dedicated to creating products that prioritize skin health by avoiding harmful ingredients. They typically do not...
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Are Kiehl's products suitable for all skin types?

Kiehl's products are designed for various skin types, including dry, oily, combination, and sensitive skin, recognizing...
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What are some popular Kiehl's products?

Kiehl's features a diverse lineup of skincare products tailored to various needs, including the Ultra Facial Cream for...
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Shopping and Locations

Where can I purchase Kiehl's products?

Customers can find Kiehl's products through their official website, physical stores, department stores, and select pharmacies...
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Does Kiehl's offer international shipping?

Kiehl's provides international shipping to certain countries, allowing customers worldwide to buy their products. Since...
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Does Kiehl's have any physical store locations?

Kiehl's has physical retail locations globally, showcasing a variety of skincare and beauty products. In-store staff offer...
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Can I visit a Kiehl's store for skin consultations?

Kiehl's stores provide personalized skin consultations where trained representatives assess skin types and concerns, offering...
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Ethics and Testing

Are Kiehl's products tested on animals?

Kiehl's is committed to being cruelty-free and does not test its products on animals. The brand actively opposes animal testing...
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How long is the shelf life of Kiehl's products?

The shelf life of Kiehl's products varies, lasting two to three years if unopened. Once opened, they typically remain effective...
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Customer Service

Can I return or exchange a Kiehl's product?

Kiehl's allows returns and exchanges within a specific timeframe if customers are not fully satisfied with their purchase,...
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Does Kiehl's offer samples of their products?

Kiehl's frequently provides opportunities for customers to sample their products, often offering complimentary samples with...
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Does Kiehl's offer a loyalty program for repeat customers?

Kiehl's has a loyalty program known as the Kiehl's Rewards Program, which offers benefits like points for purchases, exclusive...
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Are there seasonal promotions or sales offered by Kiehl's?

Kiehl's offers various seasonal promotions and sales, including discounts and exclusive gift sets tied to holidays and events....
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How can I find out about new product launches from Kiehl's?

To stay updated on new Kiehl's product launches, customers can visit the official website for the latest information, subscribe...
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We look to the Kiehl's issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Kiehl's issues reported to GetHuman
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