What should I do if my item is damaged upon arrival?

If an item from Kembrel.com arrives damaged, the first step is to carefully document the damage. Taking clear photographs of the item and its packaging can be particularly helpful for future reference. It is important to check the specific return policy associated with the item, as Kembrel.com typically has guidelines for handling damaged goods. Look for this information on the webpage where the item was purchased or in your order confirmation email. Once you have gathered all the necessary documentation, you should initiate the return or exchange process. Many customers find that there may be an online return portal available on Kembrel.com that simplifies this process. If you cannot locate the portal or need additional assistance, checking the customer service section of the website may provide details on how to proceed with your return. After submitting the required information, Kembrel.com will typically communicate the next steps. It is advisable to act promptly to ensure timely resolution. For further details, including contact options, visit the appropriate section on the Kembrel.com webpage to find the specific guidance needed for your situation.