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Can I cancel my order?

Asked 2 years ago
Kays Catalogue typically has a straightforward cancellation policy for orders, but specific guidelines can vary based on the circumstances of the purchase. Generally, if an order has already been processed or dispatched, it may not be possible to cancel it directly. Before making a cancellation request, it is advisable to check the current terms and conditions provided on their website or on the order confirmation email. If the order is still in the processing stage, there may be an opportunity to cancel the order. Customers often need to act quickly, as orders are usually processed within a short timeframe. To determine the appropriate steps to take, it is best to look at the relevant section on the Kays website, which may provide guidance on cancellations, returns, and exchanges. For the most accurate and detailed information regarding order cancellations, you should refer to the current web page of Kays Catalogue, where you can find specific instructions and potential contact information for assistance.
Answered Aug 9th 2025

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