What do I do if my order arrives damaged?

If your order from Katom.com arrives damaged, it is important to act promptly to address the situation. The first step is to inspect the items upon delivery and take detailed notes of any visible damage. This includes photographing the packaging and the damaged items, as these visuals can be crucial for resolving the issue. It is recommended to keep all packaging materials, as they may need to be returned along with the damaged items. After assessing the damage, you should refer to the return policy provided on the current web page of Katom.com for specific instructions. Most companies have a designated process for managing damaged goods, which typically involves notifying customer service within a certain timeframe. It is advisable to explain the situation clearly in your communication, providing them with the details you gathered during your inspection. Depending on the company's policy, you may be offered a replacement, repair service, or a refund. Be sure to follow any instructions regarding returning the damaged items as well. Remember, efficient communication can help expedite the resolution of the issue, so keep all relevant information handy when reaching out.