What is your return policy?

Jack Spade typically offers a return policy that allows customers to return items within a specified time frame if they are not satisfied with their purchase. Generally, items can be returned within thirty days of the original purchase date. The items must be in unused and original condition, with all tags attached and in their original packaging, in order to qualify for a full refund. It is important for customers to note that items that are marked as final sale cannot be returned. Additionally, certain categories of products, such as personalized items or custom orders, may also be ineligible for return. To initiate a return, customers usually need to provide proof of purchase, such as a receipt or order confirmation. Jack Spade may provide a return shipping label, though customers often are responsible for shipping costs unless the return results from an error on the company’s part. For customers interested in exchanging an item for a different size or color, Jack Spade generally recommends returning the unwanted item and placing a new order for the desired one. For the most current and specific details about the return policy, including any updates or changes, it is advisable to check the Jack Spade website directly. The website will provide the latest information on how to process returns and any related procedures.