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What should I do if my package is lost or damaged?

Asked 2 years ago
If a package from Islandcompany.com is lost or damaged, there are several steps you can take to resolve the issue. First, it is advisable to check the tracking information that was provided at the time of your order. This information can give you insight into the package's status and help determine if it is indeed lost or delayed in transit. If the package appears to be lost, it may be helpful to contact the shipping carrier directly to inquire about its whereabouts, as they may have additional information. On the other hand, if the package is damaged upon arrival, taking photographs of the damage can be beneficial as it provides visual evidence of the condition of the item. Once you have gathered the necessary information, you may want to refer to the customer service or support section of Islandcompany.com for guidance on their specific procedures for handling lost or damaged packages. They often provide steps for reporting issues along with potential resolutions. Visiting the current web page can yield the most accurate contact information and help you navigate their policies effectively.
Answered Oct 3rd 2025

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