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Inland Revenue Department (IRD) Customer FAQ

Top Answers & How-to Guides

What is Inland Revenue Department (IRD)'s Phone Number?

The question we are asked most often is about how to talk to Inland Revenue Department (IRD) customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.
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Recent Inland Revenue Department (IRD) Customer Questions

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IRD Role and Functions

What is the role of the Inland Revenue Department (IRD)?

The Inland Revenue Department is vital for New Zealand's tax system, overseeing tax collection and management. It handles...

What are the tax rates in New Zealand?

New Zealand uses a progressive individual tax system with rates ranging from 10.5 percent to 39 percent based on income levels,...

Are there tax incentives available for businesses in New Zealand?

Yes, there are multiple tax incentives for businesses in New Zealand provided by the Inland Revenue Department. These include...

Tax Filing and Deadlines

When is the deadline for filing taxes?

In New Zealand, the typical tax filing deadline for individuals is July 7, but if a tax agent is involved, it extends to March...

What happens if I fail to file my tax returns?

Failing to file tax returns can lead to penalties, interest on unpaid taxes, and missed refunds for overpaid taxes. Continued...

What should I do if I receive a tax assessment notice?

Upon receiving a tax assessment notice from the Inland Revenue Department of New Zealand, it is crucial to thoroughly review it...

Tax Payments and Penalties

What are the penalties for late tax payment?

The Inland Revenue Department of New Zealand enforces penalties for late tax payments to promote timely compliance, including...

Do I need to report income earned from freelance work?

Income earned from freelance work must be declared to the Inland Revenue Department in New Zealand as it is taxable....

What is the difference between gross income and net income?

The distinction between gross income and net income is significant. Gross income indicates total earnings before any...

Tax Deductions and Refunds

What tax deductions and credits are available?

The Inland Revenue Department of New Zealand provides various tax deductions and credits, including work-related and home...

How do I update my personal information with the IRD?

To update personal information with the Inland Revenue Department, individuals should log into their myIR account to access the...

How can I check the status of my tax refund?

To check the status of a tax refund from the Inland Revenue Department of New Zealand, taxpayers should visit the official...
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