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Identity Guard Customer FAQ

Top Answers & How-to Guides

What is Identity Guard's Phone Number?

The question we are asked most often is about how to talk to Identity Guard customer service. Click here for contact information, email and chat options, getting a live person, wait times and more.

Can I add my family members to my Identity Guard plan?

Identity Guard allows users to add family members to their plans, enhancing identity protection. A family plan typically...

What happens if I detect suspicious activity on my accounts?

When suspicious account activity is detected, individuals should quickly review account statements for unauthorized...
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Recent Identity Guard Customer Questions

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Product Overview

What is Identity Guard?

Identity Guard is a service that provides identity theft protection by monitoring personal information and alerting users to...
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How does Identity Guard protect my identity?

Identity Guard safeguards identities through continuous monitoring for suspicious activity, alerts about credit changes, and...
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What features does Identity Guard offer?

Identity Guard provides a wide range of features for identity protection, including dark web monitoring, identity theft...
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Pricing and Subscription

How much does Identity Guard cost?

Identity Guard provides a variety of plans, each with distinct features and pricing. Costs vary based on the selected plan,...
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Can I cancel my Identity Guard subscription at any time?

Yes, individuals can cancel their Identity Guard subscription at any time, which stops future billing. However, cancellation...
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Does Identity Guard offer a free trial?

Identity Guard does not usually have free trials but offers multiple subscription plans for identity protection. Customers can...
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What is Identity Guard's refund policy?

Identity Guard generally provides a money-back guarantee for new subscribers, allowing refunds within the first thirty days if...
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Security and Monitoring

Is my personal information secure with Identity Guard?

Identity Guard utilizes advanced encryption and monitors the dark web to protect personal data. It also provides identity theft...
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Does Identity Guard monitor my credit score?

Identity Guard offers services that monitor credit information and provide alerts regarding credit report changes, which can...
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How often is my credit report monitored by Identity Guard?

Identity Guard typically monitors credit reports daily from major bureaus, providing alerts for significant changes. This...
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Family and Personal Account

Can I add my family members to my Identity Guard plan?

Identity Guard allows users to add family members to their plans, enhancing identity protection. A family plan typically...
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How can I update my personal information on Identity Guard?

To update personal details on Identity Guard, users should log into their account on the website and navigate to account...
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Identity Theft Assistance

What happens if I detect suspicious activity on my accounts?

When suspicious account activity is detected, individuals should quickly review account statements for unauthorized...
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Does Identity Guard provide identity theft insurance?

Identity Guard includes identity theft insurance in its services to assist customers with financial losses from identity theft....
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Can Identity Guard help me with credit repair?

Identity Guard focuses on identity theft protection and credit monitoring rather than providing credit repair services. While...
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We look to the Identity Guard issues that customers have reported to GetHuman to decide which questions are the most common and how much time to spend researching how to solve them.
Identity Guard issues reported to GetHuman
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