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How do I track my order?

Asked 2 years ago
To track an order placed with Ice.com, customers typically receive an email confirmation shortly after the order is successfully completed. This email often includes a tracking number along with a link to the shipping carrier's website, allowing customers to monitor the status of their package. If the email does not contain tracking information or if it has been misplaced, customers can also visit the Ice.com website to find a "Track Your Order" section. In this section, customers may be prompted to enter their order number and email address to retrieve their tracking details. It is important to note that tracking information may become available only after the order has been shipped, which usually occurs within a specified timeframe after the order is confirmed. Should there be any delays in shipping or tracking updates, the Ice.com website may have additional information regarding their shipping policies or delays, helping customers stay informed. For the most accurate and up-to-date tracking information, customers should regularly check the provided link in the shipping confirmation email or the Ice.com website.
Answered Jul 23rd 2025

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